[Resolved] Olx India — fraud on sale of godrej refrigerator

girirajgupta

from Gandhinagar, Gujarat

Address:

1078 Swastik Society, Sector 27, Gandhinagar, Gujarat, 382028

This is giriraj gupta mobile no. [protected] post an ad for sale of old godrej make refrigerator on 21.02.2020 at 9:30 am from gandhinagar gujarat pin code no. 382028. Around 10:00 am i received a call from mobile no. [protected] (Rudra panchal as per true caller name) after negotiation he agreed to buy at rs.4500/- and asked me for transfer of money through google pay. Initially he sent me a qr code for rs.5 to process to receive amount, i had processed as per his advise and seen that amount debited in my account. Immediately i informed him the same and he told me that after debit transaction a credit transaction of rs. 10 is there in account. By verifying i confirmed that net amount rs.5 received in my account (Sbi savinng account no. [protected]). Now he sent me another qr code of rs.4500 which i scan and processed in the similar way and amount debited in my account he told me that after debiting i will receive amount as earlier.in second time when i received qr code he advised me that his amount is blocked and after processing only i will get amount and in this way two time rs.4500 debited in my account at 10:15 am and at 10:18 am. On 21.02.2020.
Meanwhile i understood that something is wrong and i have not further scanned qr code received from him for rs.9000 and rs.499. Qr codes received for payment are attached here for your ready reference.
I have observed no. Fraud calls received when i post ad for sale of any item. There is no security measure to safe us for such frauds. I have provided all the information through mail also but no positive response and also filed complain to get the money back - it is totally harassment and unwanted issues please help to get the money back

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Sep 9, 2020

Complaint marked as Resolved

no action, no support for on line transaction and such frauds

Verified Support

Feb 25, 2020

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

Feb 26, 2020

Updated by girirajgupta already filed complain online on cyber crime portal on 21.02.2020 and acknowledgement no. [protected] request to you help me to get the money back in my account on top most priority and also ensure such thing will not repeat with any one in future.

Sep 09, 2020

Updated by girirajgupta till date no action, no one supporting in this case to me