Olx India — I paid 3100/- online to seller for bike but seller and bike is not exist in reality

Respected sir/mam,
I saw ad on olx nagpur of second hand bike honda cb shine 2019 model @ 40000/-.
I paid online 3100/-. But now i came to know actual seller and bike is not exist. He does not respond me. I have all chats, call recordings, numbers which can prove our deal. Today he removed that ad also from olx. It seems like another jamtara.
Please help me.
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Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

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