[Resolved] Olx India — iphone 6s phone purchase forgery

Kamal Singh Chaudhary

from New Delhi, Delhi

Address:

110077

To whom it may concern,

I have bought a second-hand iPhone 6s from olx website on 17 March 2018 from Jaikishan. I paid all the amount through PayTM to this person. As soon as I have transferred the money he just stopped responding and I have lost INR 27000

I am really shocked and surprised to see that if olx can't give security in buying second-hand products, it's a real matter of shame.

I request you to work on this and make this person to return my money back.

I am attaching his adhar card, PAN card and invoice.

+3 photos

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May 1, 2018

Complaint marked as Resolved

Verified Support

Mar 30, 2018

OLX India Customer Care's response Dear Kamal,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Please do contact us by email i.e.[protected]@olx.in for any further requirements, our specialized team will be happy to assist you.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX

Thanks,
Team OLX