[Resolved] Olx India — made pay to a fraud

Sangari Priya Ravivarma

from Chennai, Tamil Nadu

Nov 4, 2018

Address: Chennai, Tamil Nadu, 600064

On 1st nov, there was an ad for home laptop by a fraud lady called indu jain. We trusted her words and made a payment of 5000. But we didn't get any response. She stopped picking the call. We lost our money. Her number is [protected]. Olx is allowing fraud people to cheat customers. Please take action. Otherwise we will take legal action against olx too.

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Dec 10, 2018

Complaint marked as Resolved

Verified Support

Nov 09, 2018

OLX India Customer Care's response Dear Priya,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

And also for any assistance required in the same please do contact us on [protected]@olx.in. We assure you that our top priority is to maintain a safe and secure OLX community.

Thank you for contacting OLX!

Thanks,
Team OLX

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Comments

ashisprasad

from Mumbai, Maharashtra

Nov 5, 2018

Hi sir
I had paid money online for activa scooter.but owner have not given product nor money
Please help

Thanks
Ashish prasad

made pay to a fraud - Comment #3261780 - Image #0

OLX India Customer Care's response, Nov 9, 2018

Verified Support

Dear Mr. Prasad,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms of Use.

We suggest taking the help of legal authorities. Kindly file an FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

And also for any assistance required in the same please do contact us on [email protected]. We assure you that our top priority is to maintain a safe and secure OLX community.

Thank you for contacting OLX!

Thanks,
Team OLX