Olx India — Unprofessional Mailing Department

Address:

Mumbai City, Maharashtra

Hello,

I Am Very Disappointed With Olx Email Department, Below Is The Email Conversation Which Will Show How Poor The Service Of Olx Mailing Department Provides Which Spoils The Reputation Of The Reputed Website Www.Olx.Com But Since I Am Not Getting Any Higher Authority Involve In This As This Guys Keep On Rolling This In Between Them, I Am Writing And Putting This Here So That Some Higher Authority From Olx.Com Can Get This Noted And Might Take Some Strict Action And Can Help Me :

tanishq dixit <[protected]@gmail.com>
May 30 (6 days ago)

to support
Hello,
I was shocked to see all my 281 ads went into Pending ads when i was just updating my old ads, it was fine till date and all of sudden i saw all the 281 ads went in Pending ads, its humble request you to please make all the ads active...
thanks and regards...
Vijay

[protected]@olx.in
May 31 (5 days ago)

to me
Dear Tanishq,

Greetings from team OLX!

Your account has been suspended because you have posted ads that breach our Terms o[censored]se. Unfortunately, ads offering (Duplicate ads) are not permitted on the site.

In our Terms and Conditions, we have highlighted the products that are not permitted on the site. Also, posting duplicates ads is considered SPAM and prevents a buyer from finding the product they’re looking for.

To read our Terms and Conditions, please click on the link: http://www.olx.in/terms.php

Please read the terms carefully and if you have any questions or concerns, please contact our customer support team.

If you have any further questions or require further information please do not hesitate to contact us.


Regards,

Manish
OLX Support Team


Ref: #4510178

tanishq dixit <[protected]@gmail.com>
May 31 (5 days ago)

to support
Mr. Manish, I am Very Much Disappointed for your childish reply saying "Your account has been suspended because you have posted ads that breach our Terms o[censored]se. Unfortunately, ads offering (Duplicate ads) are not permitted on the site". For your kind information this all ads has been posted longtime back and was duly approved and checked by your representative and then all the ads were live, you can see closely none of my ad is duplicate and no where it breach the terms o[censored]se. In my previous email i have stated i was just updating my ads for the pricing, i just updated 4 to 5 ads and all of sudden all this ads went in Pending Ads ( this was my query ) you have not solved it and just to reply you have mentioned I have breach the terms o[censored]se? Mr. Manish as per your saying my ads breach your terms o[censored]se then WHY all this ads were live before from months ? When posting my ads i do keep in mind that this should not breach any terms o[censored]se and also you can see since how long I am using Olx.com, i do follow all the terms and condition mentioned on the website and I do trust Olx.com from many years and years. And also you have mentioned in your reply "In our Terms and Conditions, we have highlighted the products that are not permitted on the site" Is this was the sentence required to inform me where i have not posted such products on Olx.com which is not permitted. Mr.Manish kindly refer my query very closely and find out the reason behind this, is this was some technical problem or some other. The reply which you have given was such a thing which does not suits to my query and i think just to close query tickets you have done this and without referring my ads, can you show me my single ad which shows it is duplicate? Mr.Manish I have no choice to put up this to higher authority if its not gets resolved from your end.
Awaiting for your reply on priority basis...

regards...


[protected]@olx.in
May 31 (5 days ago)

to me
Dear Vijay,

Greetings from team OLX!

This is to inform you that to avoid the scams we are not allowing the ads in which more than one dog breed is mentioned, due to which all your ads has been deleted

We would suggest you kindly post fresh ads for the dog breeds you are offering by keeping this in your mind that do not mention more than one breed in one ad.

If you have any further questions or require further information please do not hesitate to contact us.


Regards,

Jyoti


tanishq dixit <[protected]@gmail.com>
Jun 1 (4 days ago)

to support
Miss Jyoti, I was very unsatisfied with mr. manish for his unwanted reply which was just shocking how can a responsible Olx.com representative can reply on behalf of Olx.com and now here you are also doing the same thing. Miss jyoti as you have mentioned "to avoid the scams we are not allowing the ads in which more than one dog breed is mentioned, due to which all your ads has been deleted" here i request you to go through all the ads posted on Olx.com from other user and they have posted more than one dog breed in a single ad, now here my question to you Why All The Others Ads Are Live When You Delete My Ads? If you can spend your precious time to go through you will find all the Olx user do mention more than one dog breed, please find some of such ads below which i have found to save your time :
http://mumbai.olx.in/labrador-german-shepherd-puppies-for-sale-in-mumbai-bandra-andheri-lokhandwala-...⇄
http://mumbai.olx.in/pug-puppies-available-for-sale-labrador-retriever-puppies-for-sale-iid[protecte...⇄
http://mumbai.olx.in/labrador-beagle-rot-gsd-golden-retriever-pug-or-any-good-quality-puppies-for-sa...⇄
http://mumbai.olx.in/champion-lineage-double-boned-german-shepherd-labrador-puppies-for-sale-iid[pro...⇄
http://alappuzha.olx.in/we-have-good-quality-labroudor-retriverpuppy-dash-hundpuppy-rottweilierpuppy-wh...⇄

This are just some ads where more than one dog breed is mentioned and their are 100 of more such ads which are live on Olx.com. For your kind information we are dog breedors and do breeds all the different breeds and fullfill clients requirements to see different dog breeds at one place, this helps clients to select the breed which they are comfortable with and the breed they can select which they found the best, we provide multiple choice for the clients and all the clients who visit our place are 100% satisfactory and here we dont think so we are doing any spams. All the genuine dog breedors who breeds all dog breeds do post such ads and you can find such ads which are live on Olx.com and here you say I have posted more than one dog breed so my ads has been deleted then WHY SUCH OTHER ADS ARE STILL LIVE? All my 281 ads were live from so many months and were running smooth, their were no such problem i have faced till date and today you are giving me this reason "to avoid the scams we are not allowing the ads in which more than one dog breed is mentioned, due to which all your ads has been deleted" dont you think your reply might spoil the reputation of a reputed website Olx.com? I again repeat my query was I was updating my ads for pricing and all of sudden all the ads went in Pending ads, Why So? This was my query and you guys are replying me with such solution. I am highly disappointed with you guys, I want all my ads to come live I dont know how you people do but i want all my ads live. I want solution for this and not this sort o[censored]nsatisfactory replies, I will not start posting new ads as i have spend my hours and hours to post 281 ads, I am forwarding this all to the higher authority for perfect solution and will escalate this to all senior profiles of Olx.com.

Unsatisfactory Client From Olx.com representative...


[protected]@olx.in
Jun 1 (4 days ago)

to me
Dear Vijay,

Greetings from team OLX!

We thank you for your critical feedback and bringing this to our attention. Please note that we are continuing in our efforts to update our site on a constant basis.

We will accordingly take the appropriate steps in this regard.

If you have any further questions or require further information please do not hesitate to contact us.


Regards,

Pratik


tanishq dixit <[protected]@gmail.com>
Jun 3 (2 days ago)

to support
ARE ALL YOU GUYS DUM? IS THIS THE REPLY YOU PROVIDE TO ALL YOUR CLIENTS? IT SEEMS YOU ALL GUYS ARE NOT WELL TRAINED AND ARE NOT ABLE TO RESPOND CLIENTS WITH PERFECTION, YOU CAN ARE SO UNPROFESSIONAL? I FEEL PITY AND FEEL SO BAD THAT OLX.COM SO REPUTED WEBSITE HAS APPOINTED YOU GUYS, , , , MR.MANISH, MISS. JYOTI AND NOW YOU MR.PRATIK, YOU ARE THE GUYS WITHOUT GOING TO THE ROOT OF THE QUERY YOU JUST KEEP ON REPLYING BY YOUR DUM BRAIN AND CARRYING YOUR UNPROFESSIONAL SKILLS, Here i guide you how to check, login to my account and see the ads i have posted, check in pending ads, as said by Miss Jyoti all my ads were suspended because not more than one dog breed is allowed in one ad but without checking my account she had wrote this foolish reply to me, if she would have checked my account and the ads then she might have found many of my ads which are posted only for one dog breed in one ad, so WHY those ads also been kept in Pending Ads? Whats this all going on?

Mr. Pratik you have mentioned "We thank you for your critical feedback and bringing this to our attention. Please note that we are continuing in our efforts to update our site on a constant basis" IS THIS THE FEEDBACK I AM GIVING YOU?

Anyways I am gonna post this all EMAIL CONVERSATION on Social Media Websites as much as I can so that some higher profile of Olx.com can view this live and might feel to reply to stop spoiling reputation of olx.com by taking some action on you mailing department which you guys do by replying this nonsense as i am very much disappointed now and cant just sit having foolish talks with you guys...

I WANT URGENT CALL FROM OLX.COM WHEREIN I CAN TALK AND ITS HUMBLE REQUEST I WANT SOME HEAD OF DEPARTMENT TO CALL AND NOT THIS FOOLS WHO JUST REPLY TO FINISH OF THEIR WORK WITHOUT SOLVING THE QUERY...MY NUMBER IS [protected]...CALL ME ANYTIME AND NOW PLEASE DONT REPLY ME THAT YOUR NUMBER IS NOT REACHABLE OR ASK FOR THE CONVENIENT TIME TO CALL AS I THINK SOME FOOLS SITTING IN THIS DEPARTMENT WILL SHOOT MAIL FOR THIS ALSO, SO HERE I MAKE IT CLEAR I WANT SOME HEAD OF DEPARTMENT A GENUINE PERSON SHOULD CALL ME...

tanishq dixit <[protected]@gmail.com>
Jun 4 (1 day ago)

to support
WHY STILL I HAVE NOT RECEIVED CALL AND NO REPLY??????????


[protected]@olx.in
1:28 AM (9 hours ago)

to me
Dear Vijay,

Greetings from team OLX!

We are sorry, however, we will not be able to revoke the suspension on the account as your Ads don't conform with our posting rules.

Your understanding in this matter is highly appreciated.


tanishq dixit <[protected]@gmail.com>
10:23 AM (23 minutes ago)

to support
Mr. Pratik, If you can read my email clearly and understand it by all presence of your mind then you can see I have requested for a call from your head of department and here you are teaching me rules and regulation of your website. When I have requested for a call then why you are giving me this sort of reply?
I am tired of you all email department guys and now i am posting this all email conversation on all social media website...