[Resolved] Olymp Trade — 3 month over still deposit not receive or refund

palashmondal

Dec 24, 2024

Address: sainthia, birbhum, west bengal,india

Website: googel

Sir
we deposit 8 sept 2024 but still date not update my wallet balance or refund rs inr 15000 pls find the attachment and resolve issue asap.
olymp trade id[protected]
mail id [protected]@gmail.com
mob no [protected]

Was this information helpful?

No (0)

Yes (1)

Dec 24, 2024

Complaint marked as Resolved

still not resolve

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2024

Olymp Trade Customer Care's response Hello, Palashmondal.

Thank you for reaching out and sharing the details. We’re sorry to hear about the delay in updating your wallet balance. Please note that for security and privacy reasons, we cannot directly handle account-specific issues. However, we can guide you on how to proceed.
1. Contact Support: Please reach out to our official support team for immediate assistance.
• Email: [protected]@olymptrade.com
• Chat: Accessible directly from the platform under the “Help” section.
2. Attach Proof: Ensure you attach any proof of the transaction, such as a receipt or bank statement, to help speed up the investigation.
3. Follow-Up: When contacting support, mention your Olymptrade ID[protected] and the transaction date (8 Sept 2024) for better tracking.

We appreciate your patience, and the support team will assist you promptly in resolving this issue.
Best regards,
Olymp Trade Team