Olymp Trade Complaints & Reviews

The costs are per month basis... Like, some strategies are $30/month, some are $8/month. It's almost nothing, but makes it much harder to test them, aside from free trial which for me was not free 2 times already. Because it turns out you need to not forget to disable auto-renewal on these free trials, or the costs will start incurring, which is kind of a sales-ey tactic. Would like for it to be 1 and done deal, with no "free trials" that encourage spending.
These strategies are easy enough to use, and are explained in video-form and in text on how to use them, but testing them could be made A LOT easier.

Jan 9, 2025

Complaint marked as Resolved

I now understand the monthly cost structure and the auto-renewal feature and I have to take some responsibility here. The marketplace has clear details on each strategy's cost so itâ€™s on me to review the terms before starting a trial. I should have looked into how auto-renewals work and made sure to cancel beforehand if I wasnâ€™t ready to continue with a paid plan. Itâ€™s true that it adds up if I'm testing multiple strategies, but the tools are easy to understand with both video and text guidance, which is honestly great for anyone wanting to try out new strategies. Testing might be a bit pricey, but that's just part of the processâ€”lesson learned on my end to read the fine print more closely.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2024

Olymp Trade Customer Care's response Hello, Marut Sood.
Thank you for your honest feedback! ðŸŒŸ We’re glad to hear you found the strategies easy to use and well-explained, but we understand your concerns regarding the subscription model and free trial experience.

The auto-renewal feature is designed for convenience, but we recognize that it can sometimes cause frustration if not disabled before the trial ends. We’ll take your suggestion into consideration as we strive to make testing and using our strategies more user-friendly.

Your idea of a one-time purchase option is valuable, and we’ll forward it to our team for review. Thank you for helping us improve! If you have any further suggestions or need assistance managing your subscriptions, feel free to reach out to our support team. Happy trading! ðŸš€ðŸ“ˆ
Best regards, Olymptrade team

Verified Support

Nov 22, 2024

Olymp Trade Customer Care's response Hello, Marut Sood,

Thank you for your feedback! ðŸŒŸ We’re glad you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial.

The auto-renewal is meant for convenience, but we understand it can be frustrating if not managed before the trial ends. Your suggestion for a one-time purchase option is valuable, and we’ll pass it to our team for review.

If you have more ideas or need help with subscriptions, our support team is here for you. Happy trading! ðŸš€ðŸ“ˆ

Verified Support

Dec 18, 2024

Olymp Trade Customer Care's response Hello, Marut Sood,

Thank you for sharing your feedback! ðŸŒŸ We’re delighted to hear that you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial.

While the auto-renewal feature is designed for convenience, we understand it can sometimes be inconvenient if not canceled before the trial ends. Your suggestion for a one-time purchase option is very insightful, and we’ll be sure to pass it along to our team for consideration.

If you have any additional suggestions or need assistance with subscriptions, our support team is always ready to help. Wishing you great success in your trading journey! ðŸš€ðŸ“ˆ

Best regards,
The Olymptrade Team

Verified Support

Dec 23, 2024

Olymp Trade Customer Care's response Hello, Marut Sood,

Thank you for your feedback! ðŸŒŸ We’re glad you found the strategies easy to use and appreciate your thoughts on the subscription model and free trial.

The auto-renewal is meant for convenience, but we understand it can be frustrating if not managed before the trial ends. Your suggestion for a one-time purchase option is valuable, and we’ll pass it to our team for review.

If you have more ideas or need help with subscriptions, our support team is here for you. Happy trading! ðŸš€ðŸ“ˆ

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: BETTIAH

Olymp trade has been scamming me for the past 2 months. I am a long-time user, but this has never happened to me before. I have been defrauded of approximately 17, 000 in payments. I filled out all account details correctly, but they falsely claimed that I had not. This has happened to me 3 times now, and they insist it was my mistake, but it is actually a bug on their platform. Please help.
Trader id[protected]
Widrwal request id[protected],[protected],[protected]

Olymp Trade customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Olymptrade has been the most suitable platform for me as for a rookie. It ensured smooth immersion into trading for me, I didn't experience any difficulties due to some of the tutorials, guidlenes, videos and many other things which really support a beginner when he takes his first steps.
However, the matter of my inquiry is more about perks, and so-called features of the platform, namely statuses. I was sure that gaining XP...

Helpful

Found this helpful?

Write a comment

I have some experience trading on Olymptrade platform and you know it seems that I started to make stable profit from trading.
I use pending orders in my trading. And they are quite effective when trading with support and resistance levels.
About 2 days ago, I installed an application with the mobile version of broker's platform on my smartphone.
Now I can't stay in the office or at home all day, and therefore mobile app is something that is really useful for me.
But I noticed a problem... There is no possibility to use pending orders in the mobile version of this platform
It seems that interface of this platform is limited for the mobile version. Although I guess I might not noticed this feature since I'm still have little experience.

Olymp Trade customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Krishna Nagar Karol Bagh Block 1 4/5183 No 5 Gali Karol Bagh

Website: Olymp trade

Mera deposit hua hi nahii pata nahi kaha chale gaya refund bhi nahi aaya mere pass ye app fraud hai mujhe mere paise do bas

Olymp Trade customer support has been notified about the posted complaint.

Oct 18, 2024

Updated by Vansh Sagar Meri problem jaldi se jaldi solve kro or inke khilaaf action lo pehle bhi mere bhot paise khaaye hai inhoneðŸ™

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Not a technical complaint, because from what I use, the platform works without bugs or glitches. But the fact that I am on standard account (and I bet 99% of people from India are on standard accounts too) is a big deal. Usually the difference between standard vs elite account is maybe 0.1 pips of spread, but in Olymptrade case, the difference is massive. Expert account gets 93% returns on trades, standard only 85%. There are also 20% discounts.
I can't get expert acc - need 2000 dollars for it. So I am earning a lot less than people who are rich... By my estimates, around 10% less... that is clearly too much, if you compare the difference vs other brokers.

Oct 23, 2024

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2024

Olymp Trade Customer Care's response Hi, ChakraChopra.

Thank you for your feedback and for sharing your thoughts with us. We're glad to hear that you're satisfied with the technical performance of the platform!

We understand your concerns regarding the difference between the Standard and Expert accounts. The varying return rates and benefits like discounts are designed to reward users based on the account level, but we certainly want to ensure that all of our traders, regardless of account type, have access to valuable trading opportunities.

We appreciate your point of view and will take it into consideration as we continue to work on providing a fair and balanced trading experience for all our users. If you have any further questions or suggestions, please don't hesitate to reach out to us directly.

Wishing you the best in your trading journey!

Best regards,
The Olymptrade Team

Oct 23, 2024

Updated by ChakraChopra Oh, thanks for answering! That is cool.
"The varying return rates and benefits are designed to reward users" -- yeah I understand that.
Regardless of account types... mm
I know you have email, phone supporrt and all that, I don't think I need to reach out to you, I was just voicing my frustrations a bit. Didn't expect for your team to respond to me, so soon too.
Thanks for answering to me, I was a client for long, and will be after this too, I'm just not happy that I can't get to the higher level, but I will try my best.

Verified Support

Oct 25, 2024

Olymp Trade Customer Care's response Hello, ChakraChopra
Thank you for sharing your thoughts with us! We understand that moving up to the higher account levels can be a challenge, and we appreciate your commitment to achieving it. We’re here to support you however we can, so if you ever need tips on maximizing your experience or have any questions, don’t hesitate to reach out.

Your loyalty as a long-time client means a lot to us, and we’re grateful for the chance to keep supporting you on your trading journey. Keep up the great work, and thank you again for being part of the Olymptrade community!

View replies

R

Radhe Chandran

Oct 17, 2024

These account tiers are designed to reward different levels of commitment, with the Expert account providing enhanced features for users who meet the required threshold.
The differences in returns are a reflection of the additional perks offered to Expert account holders who have made a larger investment.
However, contrary to my previous points, I can actually level up by gaining experience points.

Reply

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

Post your Comment

Comment Guidelines

I've visited a blog the other day in search of some interesting articles and maybe systems. To my surprise, the articles on technical analysis and risk management were super nice. I have actually learned something new. What is sad about the blog is that almost every article were published in 2022, and I haven't found anything new since. Trading doesn't stop developing, and there are so many market overviews that can be done. I suggest Olymp Trade to revive the blog and start uploading new articles regularly!

Oct 17, 2024

Complaint marked as Resolved

It is frustrating when a good blog just goes silent on us, I mistakenly blamed the platform for this, however, itâ€™s important to clarify that the blog content, including updates and articles, is often created by third-party authors. While authors strive to ensure the highest quality and accuracy, sometimes errors or delays and complete inactivity can occur that are beyond their direct control.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2024

Olymp Trade Customer Care's response Hello, NaseerKumar.
Thank you for your feedback and suggestions! ðŸ˜Š We’re glad you found the articles on technical analysis and risk management helpful and that you learned something new. It’s true—trading is always evolving, and staying up-to-date with fresh content is crucial. Your suggestion to revive the blog and provide regular updates is much appreciated, and we’ll definitely pass it on to our team.

We strive to provide valuable resources to help traders like you stay informed and make the best decisions. If there are specific topics or market overviews you’d like to see covered, feel free to share your ideas. We’re always here to support your trading journey! ðŸ“šðŸ“ˆâœ¨

Verified Support

Oct 03, 2024

Olymp Trade Customer Care's response Hello, NaseerKumar!

Thank you so much for your feedback and suggestions! ðŸ˜Š We're thrilled to hear that the articles on technical analysis and risk management have been helpful, and that you’ve gained new insights. You’re absolutely right—trading is constantly evolving, and staying updated with fresh content is essential. We truly appreciate your suggestion to revive the blog with regular updates, and we’ll be sure to share it with our team.

Our goal is to provide valuable resources that help traders like you stay informed and make confident decisions. If you have any specific topics or market insights you'd like us to cover, please don't hesitate to share your ideas. We're here to support you every step of the way on your trading journey! ðŸ“šðŸ“ˆâœ¨

Verified Support

Oct 13, 2024

Olymp Trade Customer Care's response Hello, NaseerKumar!

Thank you so much for your feedback and suggestions! ðŸ˜Š We're thrilled to hear that the articles on technical analysis and risk management have been helpful, and that you’ve gained new insights. You’re absolutely right—trading is constantly evolving, and staying updated with fresh content is essential. We truly appreciate your suggestion to revive the blog with regular updates, and we’ll be sure to share it with our team.

Our goal is to provide valuable resources that help traders like you stay informed and make confident decisions. If you have any specific topics or market insights you'd like us to cover, please don't hesitate to share your ideas. We're here to support you every step of the way on your trading journey! ðŸ“šðŸ“ˆâœ¨

Verified Support

Oct 18, 2024

Olymp Trade Customer Care's response Thank you for your understanding and for taking the time to clarify. We agree—it can be frustrating when a blog goes silent. It's important to note that much of the blog content, including updates and articles, is often managed by third-party authors. While they do their best to provide high-quality and timely content, there can be instances where delays or periods of inactivity occur, which are sometimes outside their control. We appreciate your patience and hope that future updates will bring more consistent content.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I traded on a demo account for some time and recently decided to see how it would work out with real money. I deposited $100 and already lost some of it. The problem is that my trades automatically close after a certain time. When I was trading on a demo account I could keep my trades open the whole day, even I could leave them open till the next day. Once my trades are in profit I would close them.
But with a real account, my trades automatically close and I check everything… I can only choose the time when they should close. Is this how it is supposed to work, or am I doing something wrong?

Sep 7, 2024

Complaint marked as Resolved

I just realized what I was doing wrong. I was choosing instruments in FTT mode instead of Forex mode. I was not even aware that different trading modes are included on one account. So, be careful when opening the charts of your instruments. This is when you need to make sure your charts are in fixed-time trading mode or in forex mode.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2024

Olymp Trade Customer Care's response Hi Navin,

Thank you for reaching out and sharing your experience with us. The difference you're noticing is due to the type of trading you're engaging in. In our Fixed Time Trades (FTT) mode, trades are designed to automatically close at the end of a specified time period, which you can set before you place the trade. This is why your trades are closing automatically at the selected time.

On a demo account, it’s possible that you were trading in a different mode that allows positions to stay open longer, like Forex mode. If you prefer to keep trades open until you're ready to close them, you might want to try trading in Forex mode on your real account, where you have more control over when to close your trades.

We hope this clarifies things! If you have any more questions or need further assistance, please don't hesitate to reach out. Happy trading! ðŸš€
Best regards, Olymp Trade team.

Verified Support

Sep 09, 2024

Olymp Trade Customer Care's response Great insight! It’s awesome that you caught that distinction between FTT and Forex modes. ðŸ‘ It can definitely make a difference in how you approach your trades, so being mindful of which mode you’re in is key. Thanks for sharing the tip—double-checking the chart’s mode before diving in is a smart move! Stay sharp, and happy trading! ðŸ’¡ðŸ“Š

Verified Support

Sep 11, 2024

Olymp Trade Customer Care's response Hey there! ðŸ˜Š It’s great that you figured out what was happening. The different trading modes (FTT and Forex) being on the same account can definitely cause some confusion at first. Thanks for sharing the tip—it's super important to double-check which mode you're in when opening your charts to make sure you're on the right track. If you need any further clarification or have more questions, don’t hesitate to reach out. We're always here to help! ðŸ‘ðŸ“Š

Happy trading!

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I trade using web version of this trading platform. And to automatically log in to platform without having to enter username and password, I clicked on button in browser to save my data.
But sometimes it happens that data is not saved and I have to re-enter my username and password.
I assume this is due to platform glitches. Perhaps developers made some mistake.
I hope that future platform updates will fix this problem and I will no longer have to enter my username and password. That is, I'll enter it once and I won't do it anymore.

Aug 28, 2024

Complaint marked as Resolved

If this is still relevant, then I want to write about what I found, what was my problem. As it turned out, every time I deleted browser history, the login and password information was deleted along with the search history. That explains a lot. Now I understand why that problem didn't have consistency. Sometimes it worked and sometimes it didn't. Now, even if I delete search history, I don't delete login and password autofill data

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2024

Olymp Trade Customer Care's response Hi Vakpati Nan! Thank you for sharing your feedback with us.

We’re glad to hear that you enjoy trading on our web platform, and we appreciate you bringing this issue to our attention. The login process should indeed be seamless, and we're sorry to hear you're having trouble with the saved login data.

This might be related to browser settings or cookies rather than platform glitches, but we'll definitely pass your feedback to our developers to investigate further. In the meantime, you might try checking your browser's settings to ensure that cookies and saved data are enabled.

We’re committed to improving our platform continuously, and your input helps us make it better. Thank you for your patience, and we hope to make your trading experience even smoother in the future. If you have any other questions or need assistance, please feel free to reach out!

Happy trading!

Verified Support

Aug 28, 2024

Olymp Trade Customer Care's response It sounds like you've solved the mystery! Clearing browser history can indeed delete login and password information if those options are selected. It makes sense now why the issue was inconsistent. By keeping the login and password autofill data intact while clearing other histories, you should have a smoother experience logging in. If you have any other questions or run into more issues, feel free to ask. Happy trading!

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

They are rock solid guys and I know it from those multiple reviews that I have encountered.
Additionally, I know that they are regulated by the FinaCom which is quite a reputable supervisor in the financial world.
Still, the matter of my inquiry is a bit different, it's not connected with the reputation of the broker or maybe its suspicious activity and stuff like this... fortunately, everything in this regard is okayish.

I am more about trading itself. When I trade I don't understand one thing: why my deals are executed within 5 secs? You know, I run the analysis, open the deal and then after 5 secs it's closed. I ain't want to have 5 secs deals cause... it's not interesting and there is a big chance to run out of balance, imho. What's going on?

Oct 19, 2024

Complaint marked as Resolved

Oh, Gosh, Quickler!! I didn't know that such a system exists on the platform and it seems to me that I just didn't switch to the right trading mode. Sorry for bothering you guys. I'mma be more attentive next time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2024

Olymp Trade Customer Care's response Hello, Fardeen Setty.
It's great to hear that you're confident in our platform's reputation and regulation by FinaCom! As for the issue you're experiencing with the 5-second deal execution, it sounds like you might be referring to a specific mode or feature within the Fixed Time Trades (FTT) that might be set to a very short expiration time.

In FTT trading, you can choose different time frames for your trades, ranging from seconds to hours. If your trades are closing after 5 seconds, it’s possible that the trade expiration time was set to the minimum available. This could be why your deals are closing so quickly.

Here's what you can do to adjust this:

Check the Time Frame Settings: Before opening a trade, make sure to set the desired expiration time. You can find this option usually near where you select the amount to invest and the direction of your trade (up or down).

Select a Longer Expiration Time: Depending on your strategy, you might want to choose a longer time frame, like 1 minute, 5 minutes, or even longer, which gives you more time to let your analysis play out and reduces the pressure of rapid decision-making.

Review Your Trading Settings: Make sure to double-check your settings each time you open a trade, especially if you're switching between different trading modes or instruments.

If you still face issues or have any questions about adjusting the settings, our support team is here to help you out. Just let us know, and we’ll make sure you have everything set up for a better trading experience. Happy trading!
Best regards, Olymp Trade team.

Verified Support

Aug 28, 2024

Olymp Trade Customer Care's response Hello, Fardeen Setty.
It's great to hear that you're confident in our platform's reputation and regulation by FinaCom! As for the issue you're experiencing with the 5-second deal execution, it sounds like you might be referring to a specific mode or feature within the Fixed Time Trades (FTT) that might be set to a very short expiration time.

In FTT trading, you can choose different time frames for your trades, ranging from seconds to hours. If your trades are closing after 5 seconds, it’s possible that the trade expiration time was set to the minimum available. This could be why your deals are closing so quickly.

Here's what you can do to adjust this:

Check the Time Frame Settings: Before opening a trade, make sure to set the desired expiration time. You can find this option usually near where you select the amount to invest and the direction of your trade (up or down).

Select a Longer Expiration Time: Depending on your strategy, you might want to choose a longer time frame, like 1 minute, 5 minutes, or even longer, which gives you more time to let your analysis play out and reduces the pressure of rapid decision-making.

If you still face issues or have any questions about adjusting the settings, our support team is here to help you out. Just let us know, and we’ll make sure you have everything set up for a better trading experience. Happy trading!
Best regards, Olymp Trade team.

Verified Support

Sep 09, 2024

Olymp Trade Customer Care's response Hi Fardeen Setty,

Great to hear you're confident in our platform's reputation and regulation by FinaCom! It sounds like the 5-second deal execution might be related to a short expiration time in Fixed Time Trades (FTT).

In FTT, you can adjust the expiration time. If trades are closing quickly, the time frame might be set to the minimum available. Here's how to adjust it:

- **Check Time Frame Settings:** Set your preferred expiration time before trading.
- **Select a Longer Time Frame:** Choose a time frame like 1 or 5 minutes to give your strategy more room to develop.

If you need further assistance, feel free to reach out to our support team.

Best regards,
Olymp Trade team

Verified Support

Oct 03, 2024

Olymp Trade Customer Care's response Hi Fardeen Setty,

It’s awesome to hear that you have confidence in our platform’s reputation and regulation by FinaCom! Regarding the 5-second deal execution you mentioned, it might be tied to a short expiration time in Fixed Time Trades (FTT).

In FTT, you can adjust the expiration time to suit your strategy. If trades are closing quickly, it’s likely the time frame is set to the minimum. Here’s how you can adjust it:

Review Time Frame Settings: Make sure to set your preferred expiration time before placing a trade.
Choose a Longer Time Frame: You can opt for time frames like 1 or 5 minutes to give your trades more breathing room.
If you need any further assistance, don’t hesitate to reach out to our support team!

Best regards,
Olymptrade team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

When I read feedback from traders about their FTT experience on this platform, they wrote that one of the most crucial advantages is profitability of trading in this mode.
One of broker's clients wrote that profitability on his trading account sometimes reaches up to 93%.

I was impressed and decided that such trading conditions are really beneficial.

But after I opened trading account, I found that FTT profitability of my account doesn't exceed 85%.
This is also a fairly high percentage of profitability, but it's less than value I wanted to get.
Maybe broker changed trading conditions, or maybe I misunderstood something

Oct 1, 2024

Complaint marked as Resolved

Oh, I'm sorry for misleading everyone. It seems that I didn't notice status system and the features that it has ... It turns out that high profitability is available to me. But only if I achieve certain results. I think this is not a problem and even consider it as an additional motivation

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2024

Olymp Trade Customer Care's response Hi, Baber Nazir.
Thank you for sharing your feedback! Profitability rates can vary depending on the asset, market conditions, and account type. Some assets may offer higher profitability, and these rates can fluctuate throughout the day. For the best experience, consider exploring different assets and times, and feel free to reach out to our support team for more details on your specific account conditions. Happy trading!
Best regards, Olymp Trade team.

Verified Support

Aug 28, 2024

Olymp Trade Customer Care's response Hi, Baber Nazir.
Profitability rates can vary depending on the asset, market conditions, and account type. Some assets may offer higher profitability, and these rates can fluctuate throughout the day. For the best experience, consider exploring different assets and times, and feel free to reach out to our support team for more details on your specific account conditions.
Best regards, Olymp Trade team.

Verified Support

Sep 09, 2024

Olymp Trade Customer Care's response Hi Baber Nazir,

Profitability rates depend on the asset, market conditions, and account type. Rates can vary throughout the day, so explore different assets and times. For more details on your account, feel free to contact our support team.

Best regards,
Olymp Trade team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Ikeja, 3rd floor, 6B Adeniyi Jones Ave, Nigeria,

I deposited my money in the olymp trading account but still it is not credited in the olymp trading account over 21 July 2024 at 12:03am
My money debited from my bank account but failed showed in the olymp trading account
Trading id 91179917
Amount 2000rs
Time .21 July 2024 at 12:02 am
Via UPI
Utr no[protected]
Transaction ID :: T2407210002448157330550

Request no of trading account :: [protected]
Receiver ..:: DIGITAL SERVICES CENTRE

I want my money refund sir .. please .. refund my money

Olymp Trade customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

So I have some difficulties with trying to understand the features of the platform.
So if I trade crypto, the options are completely different from other pairs like forex. So on crypto, I choose my own leverage like 7x or 10x while there is no feature like in forex. Also there are features of pending order in crypto and it has auto close like when price for example hits 10% profit. So I wanna know the difference between these features, mainly enable orders in forex and pending/auto close in bitcoin, and I wonder if I can choose my leverage in FX too...

Aug 7, 2024

Complaint marked as Resolved

Thanks for explaining. Now I realized that Fixed Time trades are different from Forex in general, I didnt know that the first is only about the direction of the price. After I switched to forex and found my pair, I had all the options I need.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2024

Olymp Trade Customer Care's response Hi Jhanda,

Thank you for sharing your feedback with us. We understand that navigating different features can sometimes be challenging, and we're here to help clarify things for you.

On Olymp Trade, the trading features for crypto and forex are the same. You can select your leverage, such as 7x or 10x, allowing you to customize your trading strategy. Additionally, it offers the convenience of pending orders and the ability to set auto-close parameters to secure profits or limit losses automatically.

If you have any more questions or need further assistance, please feel free to reach out to our support team. We're here to ensure you have the best trading experience possible.

Happy trading!

Best regards,
The Olymp Trade Team

Verified Support

Aug 01, 2024

Olymp Trade Customer Care's response Hi Jhanda,

Thank you for sharing your feedback with us. We understand that navigating different features can sometimes be challenging, and we're here to help clarify things for you.

On Olymp Trade, the trading features for crypto and forex are the same. You can select your leverage, such as 7x or 10x, allowing you to customize your trading strategy. Additionally, it offers the convenience of pending orders and the ability to set auto-close parameters to secure profits or limit losses automatically.

If you have any more questions or need further assistance, please feel free to reach out to our support team. We're here to ensure you have the best trading experience possible.

Happy trading!

Best regards,
The Olymp Trade Team

Verified Support

Aug 05, 2024

Olymp Trade Customer Care's response Hi Jhanda,

Thank you for sharing your feedback with us. We understand that navigating different features can sometimes be challenging, and we're here to help clarify things for you.

On Olymp Trade, the trading features for crypto and forex are the same. You can select your leverage, such as 7x or 10x, allowing you to customize your trading strategy. Additionally, it offers the convenience of pending orders and the ability to set auto-close parameters to secure profits or limit losses automatically.

Happy trading!

Best regards,
The Olymp Trade Team

Verified Support

Aug 12, 2024

Olymp Trade Customer Care's response Thanks for recognizing our team’s efforts.

We consider feedback like yours really helpful. If you have any questions or need any help, we’re always here.

Best of luck,
Olymp Trade

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I deposited 700 rs in olymp trade account on 7 July 2024 but it didn't get credited..they said to wait for 24 hours..still not credited..then wait for 5 working days ..still not credited and now they are asking my bank statements my credentials for check but they said if after 5 days amount didn't get credited they will provide a refund but they didn't..I provided them the screenshot of the payment...they scammed me and did fraud with me. This is the request number of payment : [protected]

Olymp Trade customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The account setup of the broker is not really straightforward. I am struggling to understand if the account types are the currency bases available. Another thing I need clarified is how the spreads work... I do not see any spreads on y trades, so how does this thing work? Even with brokers that charge commissions, there are spreads, so this is really confusing. It is starting to seem as though the platform is a lot more complicated than I initially thought it was.

Jan 24, 2025

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2024

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing your concerns. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Aug 01, 2024

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing your concerns. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Aug 05, 2024

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Aug 06, 2024

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing your concerns. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience.

Best regards, Olymp Trade Team

Verified Support

Aug 12, 2024

Olymp Trade Customer Care's response Hi, Raju_Narayanan13

Thank you for sharing. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Aug 23, 2024

Olymp Trade Customer Care's response Hi, Raju_Narayanan13

Thank you for your feedback. We know that getting started with an account and understanding all the details can be a bit confusing, and we're here to help you out. Please don't hesitate to contact our support team. We're dedicated to ensuring your trading experience is as seamless and straightforward as possible.

Thank you for your patience.

Best regards, Olymp Trade Team

Verified Support

Aug 28, 2024

Olymp Trade Customer Care's response Hi, Raju_Narayanan13

Thank you for your feedback. We know that getting started with an account and understanding all the details can be a bit confusing, and we're here to help you out. Please don't hesitate to contact our support team. We're dedicated to ensuring your trading experience is as seamless and straightforward as possible.

Best regards, Olymp Trade Team

Verified Support

Sep 09, 2024

Olymp Trade Customer Care's response Hi Raju_Narayanan13,

Thank you for your feedback! We understand starting out can be confusing, and we're here to help. Feel free to reach out to our support team—we're committed to making your trading experience smooth and easy.

Best regards,
Olymp Trade Team

Verified Support

Nov 11, 2024

Olymp Trade Customer Care's response Hi Raju_Narayanan13,

Thank you for your feedback! We understand starting out can be confusing, and we're here to help. Feel free to reach out to our support team—we're committed to making your trading experience smooth and easy.

Best regards,
Olymp Trade Team

Verified Support

Dec 18, 2024

Olymp Trade Customer Care's response Hi Raju_Narayanan13,

Thank you for sharing your feedback! We understand that getting started can sometimes feel overwhelming, but please know that we’re here to support you. Don’t hesitate to contact our support team — we’re dedicated to ensuring your trading experience is smooth and straightforward.

Best regards,
The Olymptrade Team

Verified Support

Dec 23, 2024

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Jan 10, 2025

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing your concerns. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymp Trade Team

Verified Support

Jan 13, 2025

Olymp Trade Customer Care's response Hello, Raju_Narayanan13

Thank you for sharing your concerns. We understand that setting up an account and understanding the specifics can be challenging, and we're here to help clarify things for you. Please reach out to our support team. We're committed to making your trading experience as smooth and clear as possible.

Thank you for your patience

Best regards, Olymptrade Team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Dear Olymp Trade Support,

I hope this message finds you well.

I am writing to bring to your immediate attention an issue I am experiencing with deposit transactions on my Olymp Trade account. On 18th june 2024, I deposited 700 INR twice in a day, making a total of 1400 INR. The amounts were successfully deducted from my bank account, but the transaction history on Olymp Trade indicates that both transactions have failed.

Could you please investigate this issue and credit the deposited amount to my Olymp Trade account as soon as possible? Attached are the relevant bank statements showing the deductions for your reference.

Thank you for your prompt assistance in this matter.

Best regards,

Lohith C N
Olymp Trade Account ID[protected]
Contact number - [protected]

Olymp Trade customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am writing here to sort things out about a certain platform's peculiarity. Well, fairly speaking, I like the olymp trade platform, it seems to be quite modern and technically equipped.
It allows me to polish my trading skills and accomplish financial goals. However, the matter of my query is about certain lags on the platform or bugs, idk how to call them, which I faced recently.

I wanted to open pending order on EUR/USD recently, it was a week ago or something. My analysis showed me that the price would soon breakout 1.066 level and I opened a short pending order at 1.067. Nevertheless, the order wasn't triggered at all! I hoped that the order would be open and I would take a good cut out of the position, but nothing happened and I wonder why. I am looking forward for explanation of this situation...

Olymp Trade customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: new delhi

I can’t figure out how to get Expert status. I am not sure if I need to activate it somehow or if it is a mistake. I read that you will get an expert status if you deposit more than 500 usdt, and I deposited $500 and when I started trading the next day I saw that my account had just advanced status.
I mean it’s not a big problem, but I was a bit disappointed because I was expected to trade with a higher status and get higher rewards on FTT mode.

Jul 3, 2024

Complaint marked as Resolved

After I wrote this comment I went to read once again the conditions and requirements for accounts statuses regarding the deposited amount of trading funds. Probably I should do it before I write the complaint :) I see that the requirement depends on the currency. It is different if you deposit USDT (which is a crypto tether, not us dollars ðŸ™‚) and the requirements for dollars are a bit higher. Thanks for the clarification, all is good now ðŸ‘

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2024

Olymp Trade Customer Care's response Hello, Bahadur Bishnu.
The simplest way is to top up your account with the required amount:

• Starter — default status, no deposit necessary
• Advanced — you need to deposit at least $500/€500 or USDT 100 to your USDT account
• Expert — you need to deposit at least $2000/€2000 or USDT 500 to your USDT account

You can also upgrade your status by earning experience points (XP), which you can get by making trades on a live account and completing Trader's Way tasks.
Best regards,
Olymp Trade team

Verified Support

Jul 05, 2024

Olymp Trade Customer Care's response Big thanks for recognizing our team’s work. We are dedicated to providing an excellent service, and your feedback means we’re on the right track.

We’re here so that you get a top-notch experience. Reach out anytime!

All the best,
Olymp Trade

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

User ID 95058849 I am Datta Narayan Aherkar I deposited seven hundred rupees on 11th June at 12:05 PM and on the same date at 3:17 PM I deposited 700/- as I have filled the form here one deposit has been credited to my bank account but still my one deposit is pending. and in that regard I have not received any reply from Olymp Trade after filling in the help section only and only automatic replies are coming but the support agent c can't contact please deposit my remaining amount of seven hundred rupees in my account it's been more than ten days still my problem Not solved I emailed repeatedly but no reply just automatic replies and our support team is working on it Thanks

Jun 23, 2024

Complaint marked as Resolved

I am Datta Narayan Aherkar I deposited seven hundred rupees on 11th June at 12:05 PM and on the same date at 3:17 PM I deposited 700/- as I have filled the form here one deposit has been credited to my bank account but still my one deposit is pending. and in that regard I have not received any reply from Olymp Trade after filling in the help section only and only automatic replies are coming but the support agent c can't contact please deposit my remaining amount of seven hundred rupees in my account it's been more than ten days still my problem Not solved I emailed repeatedly but no reply just automatic replies and our support team is working on it Thanks

Olymp Trade customer support has been notified about the posted complaint.

Jun 23, 2024

Updated by Datta Aherkar I am Datta Narayan Aherkar I deposited seven hundred rupees on 11th June at 12:05 PM and on the same date at 3:17 PM I deposited 700/- as I have filled the form here one deposit has been credited to my bank account but still my one deposit is pending. and in that regard I have not received any reply from Olymp Trade after filling in the help section only and only automatic replies are coming but the support agent c can't contact please deposit my remaining amount of seven hundred rupees in my account it's been more than ten days still my problem Not solved I emailed repeatedly but no reply just automatic replies and our support team is working on it Thanks

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I just started using Olymp Trade 2 months ago and this is the first time I’ll be withdrawing funds as I started with the demo account… The platform is great by the way and I really learnt a lot from using the demo account which I was able to apply in my live trades. It’s so simple and easy to use. I really like trading here. However, I really don’t know what might be the case, although I didn’t finish my verification process but that shouldn’t be an issue right, I’d appreciate it if I got some clarity soon.

Sep 23, 2024

Complaint marked as Resolved

Yeah, turns out I needed to complete my verification process to gain full functionality. Transactions are restricted until you completion of the verification apparently. Thought as much.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2024

Olymp Trade Customer Care's response Hello there, Bahadur Rao.

Thank you for your positive feedback! We're glad to hear that you’ve enjoyed using the demo account and have had a great experience trading on our platform.

Regarding your withdrawal, the verification process is a crucial step to ensure the security of your funds. Incomplete verification can indeed affect your ability to withdraw funds. We recommend completing the verification process as soon as possible to avoid any delays.

If you need assistance or have any questions about the verification process, our support team is here to help. Please reach out to them for further clarity.

Happy trading and thank you for choosing Olymp Trade!

Best regards,
The Olymp Trade Team

Verified Support

Aug 05, 2024

Olymp Trade Customer Care's response Hello there, Bahadur Rao.

Thank you for your positive feedback! We're glad to hear that you’ve enjoyed using the demo account and have had a great experience trading on our platform.

Regarding your withdrawal, the verification process is a crucial step to ensure the security of your funds. Incomplete verification can indeed affect your ability to withdraw funds. We recommend completing the verification process as soon as possible to avoid any delays.

Happy trading and thank you for choosing Olymp Trade!

Best regards,
The Olymp Trade Team

Verified Support

Aug 12, 2024

Olymp Trade Customer Care's response Hi, Bahadur Rao.

Thank you for your positive feedback! We're glad to hear that you’ve enjoyed using the demo account and have had a great experience trading on our platform.

Regarding your withdrawal, the verification process is a crucial step to ensure the security of your funds. Incomplete verification can indeed affect your ability to withdraw funds. We recommend completing the verification process as soon as possible to avoid any delays.

Happy trading and thank you for choosing Olymp Trade!

Best regards,
The Olymp Trade Team

Verified Support

Aug 23, 2024

Olymp Trade Customer Care's response Hi, Bahadur Rao.

Thank you for your kind words! We're happy to hear that you've enjoyed using the demo account and had a positive experience trading with us.

About your withdrawal, please note that the verification process is essential to protect the security of your funds. If the verification isn't completed, it might impact your ability to withdraw funds. We suggest completing the verification process as soon as possible to avoid any delays.

Happy trading, and thank you for choosing Olymp Trade!

Best regards,
The Olymp Trade Team

Olymp Trade Complaints & Reviews

File a complaint to Olymp Trade

Olymp Trade reviews & complaints page 2

Marketplace for strategies is harsh

Post your Comment

Payment credit issue

Post your Comment

Onboarding and further issues

Pending orders

Post your Comment

Moneyfraud

Post your Comment

Differences between accounts are too big

Post your Comment

Needs an update

Post your Comment

My trades automatically close

Post your Comment

Web platform and login

Post your Comment

Deals are made within 5 secs

Post your Comment

The profitability is lower than I thought

Post your Comment

Money deducted from my bank account via upiqr but still it is not credited in my trading account over 21july 2024

Post your Comment

Different features

Post your Comment

Deposit not credited still after payment deducted

Post your Comment

A bit confusing really.

Post your Comment

Failed Deposit Transactions on Olymp Trade

Post your Comment

The ordered didn't trigger

Post your Comment

Deposited the required amount and didnt get the Expert status

Post your Comment

deposit time frame after 7 working days ago

Post your Comment

Why is my payment delayed?

Post your Comment

Related businesses