[Resolved] Olymp Trade — Amount deducted from bank a/c but not credited to trading a/c | |
I have paid Rs760/-(USD 10)through UPI to Olymp Trade app for trading on 23rd sept'21, amount deducted from my a/c same day but still not credited to my trading a/c. I have informed customer support of Olymp Trade on same day, they asked me to wait 1-24hrs, after 24hrs I have again contact with customer support they assured me within 30minutes a/c will be credited. They also confirm my transaction details but still problem not resolved my trading a/c not credited. Below is my transaction details : UPI I'd :[protected]@kotak Transaction number :[protected] Amount Rs 760/- When I contacted them last time they give me this number for future reference task reference number is BS-99082. Was this information helpful? | |
Dec 3, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Sep 27, 2021 Olymp Trade Customer Care's response Hello dear, SantuS84!Thank you for contacting us. Your review is very concerning to us. Such situations are extremely rare for us. We are sorry that you have encountered this. Please, specify your account ID number so we can look up the information in our system and give you a full and detailed answer. Best regards, Olymp Trade team. Verified Support Sep 28, 2021 Olymp Trade Customer Care's response Hi there, Santanu Saha!Thank you for the clarification! We are sincerely sorry that this situation has caused you inconvenience. We have taken your task under priority control. As soon as we receive a response from the payment aggregator, the funds will be credited to your account. We have also asked the support service to contact you as the task status is updated, to keep you up to date with events. We will do our best to resolve your issue as quickly as possible. Best regards, Olymp Trade team. Verified Support Sep 30, 2021 Olymp Trade Customer Care's response Hello dear, Santanu Saha!Thank you for writing to us. We understand your feelings. Please accept our sincere apologies for the inconvenience. We are currently waiting for a response from the payment aggregator. Our support specialists will keep you posted. Your patience is appreciated greatly. Best regards, Olymp Trade team. Verified Support Oct 01, 2021 Olymp Trade Customer Care's response Hello, Santanu Saha!We are sorry that this situation has caused you inconvenience. Today we received a response from the payment aggregator for your task. Since your payment was rejected by your bank, then the amount should be auto-credited back to the customer's bank account within 30 days. If 30 days are completed since the amount was deducted and still not auto-returned kindly contact our support team. A fresh bank statement from the date of payment till the present day will be needed to continue the investigation. Thanks for understanding. Best regards, Olymp Trade team. Oct 27, 2021 Updated by SantuS84 Dear SirAs per your last communication 30days completed but I have not received the amount Kindly solve my issue within a day or else I will contact to Financial commission. Attached my latest bank statement for your reference. PDF format already shared with your chat support  Oct 27, 2021 Updated by SantuS84 Dear SirAs per your last communication 30days completed but I have not received the amount Kindly solve my issue within a day or else I will contact to Financial commission. Attached my latest bank statement for your reference. I m picture here because I m not able to attach statement in pdf here. PDF format already shared with your chat support   Verified Support Oct 29, 2021 Olymp Trade Customer Care's response Hello dear, SantuS84! Thank you for writing to us. We usually solve our users' questions as quickly as possible. Unfortunately, in this case, the delay occurred on the part of the payment aggregator. We are sincerely sorry that this situation has caused you inconvenience. Now your case has been successfully solved and the funds have been credited to the balance. Kindly check your account on the platform. Best regards, Olymp Trade team. | |
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As per your last communication 30days completed but I have not received the amount Kindly solve my issue within a day or else I will contact to Financial commission.
Attached my latest bank statement for your reference.
PDF format already shared with your chat support