Registered Mail: [protected]@gmail.com
I like to inform you that Olymptrade Department is trying to manipulate me for my payout amount. Firstly, they blocked my account for a reason that I'm a trading a asset in both direction(i.e. 2 trades) from same point and I'm utilizing my bonus in both trades so that I can make some profit in spite of losing any one trade. According to them, I abused their bonus system and this is my dishonest way of trading.
My olymptrade account got blocked on Dec 10, 2021 for above reasons, and just 20 min before getting blocked, I deposited INR 64500 and INR 8500 were already in my olymptrade wallet making total deposited amount of INR 73, 000. Beside this, there is also my one ongoing withdrawal of INR 3135. The mail I received, related to block of account, in that they have clearly mentioned that Payout amount is 961.92 USD ( Refer to Supporting Document 1) which is around INR 73, 163.
From this amount, they paid me only INR 16, 791.83. When I asked the claim department about rest of the money, they replied, "The amount of the deposit, except for payments previously made and funds used in trading, has been returned to your UPI [protected]@ybl on 11.12.2021. Amount: 16, 791.83 INR The remaining funds are withheld in accordance with section 8 of the Service Agreement: 8.5". ( Refer to Supporting Document 2).
When I didn't get satisfied with them, I again raised my mail to them. After this they have paid 10, 939.39 INR more. Further they said, this is the only amount that you will get from our platform and they are apologizing for incorrect information sent previously.( Refer to Supporting Document 3)
I haven't abused their bonus, perhaps this is my way of thinking that how can I utilize my money efficiently, and when olymptrade finds that this user is making profit in every trade, they simply blocked my account. Olymptrade has no rights to do this without any warning.
My question to Olymptrade is that why are they manipulating me, Since 4 days, there customer service is also telling me that I'll receive whole amount i.e. mention in my final mail and I have call record also.
As now, they are telling your payout will be calculated by analysing previous history of deposited and withdrawal, so your payout amount is around 363 USD only and apologizing for incorrect information sent previously, In this I want to say, don't apologize, in the same way if I apologize for all my previous trade that I loose, will you provide my money i.e. loss back? AND I know many user which have incurred a loss of[protected] USD or more in olymptrade and if one of them account get suspended, Will Olymptrade will pay money to them from his pocket saying Your Payout amount is "Total Deposited - Total Withdrawal"?
I WANT MY WHOLE MONEY I.E. 962.91 USD INCLUDING ONGOING PAYOUT OF 3135 INR.
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