Verified Support
May 23, 2022
Olymp Trade Customer Care's response Hello, dear Rupkumar Maiti!
Thank you for sharing. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please specify your account ID. This way we can sort out the situation.
Best regards, Olymp Trade team.
May 25, 2022
Updated by Rupkumar Maiti My Olymp ID is 85852805
May 26, 2022
Updated by Rupkumar Maiti How much time Required to get back Money ? Already 10 days passed...
Verified Support
May 30, 2022
Olymp Trade Customer Care's response Hi, Rupkumar Maiti!
Thanks for the update. We have requested additional information from you. Please reply to the email. This way we will be able to help you immediately.
Best regards, Olymp Trade team.
Jun 03, 2022
Updated by Rupkumar Maiti Now 20 days passed, Till Money not credited, several emails send, told wait for one month.Your online customer service is also the poorest one.They don't know nothing.they just send automated message.do you think it's the right way to deal with customers ?
Jun 03, 2022
Updated by Rupkumar Maiti Second is, if anybody want to make deposit, everytime there is new payment I'd, several I'd you have created from various locations with different different name.Just answer me one simple question, Why you created so many payment IDs to take deposit in olymp account? Why not one genuine I'd for making deposit and withdraw ?
Verified Support
Jun 15, 2022
Olymp Trade Customer Care's response Hello, dear Rupkumar Maiti!
Thank you for keeping in touch with us. We are sorry to hear about your disappointment with us. When making your deposit, there was a technical failure, so it was not processed.
According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.
We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions.
Please contact us on 19 June. We will be pleased to help you with this case.
Best regards, Olymp Trade team.
