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Hello, dear Ikram.02!
Thank you for leaving a detailed reply. Your feedback is extremely useful as it allows us to investigate this issue thoroughly. We would be grateful if you take your time to answer these questions. Additional data would really help us get to the bottom of it.
1. Can you please click on the advertising and install the Olymp Trade application? Once it is done, please, share this information in a comment section to your complaint with us: your GAID (the Google Advertising ID), the installation date of the Olymp Trade application, and the store that you used to install the Olymp Trade application (whether it is HUAWEI AppGallery or Google Play).
2. Can you please list the names of the applications where the Olymp Trade advertising appears?
3. Is it only the Olymp Trade advertising that appears on your device? Or have you encountered other similar promotional notifications as well?
If possible, take a screenshot of the advertising next time it emerges.
Best regards, Olymp Trade team.
Thank you for leaving a detailed reply. Your feedback is extremely useful as it allows us to investigate this issue thoroughly. We would be grateful if you take your time to answer these questions. Additional data would really help us get to the bottom of it.
1. Can you please click on the advertising and install the Olymp Trade application? Once it is done, please, share this information in a comment section to your complaint with us: your GAID (the Google Advertising ID), the installation date of the Olymp Trade application, and the store that you used to install the Olymp Trade application (whether it is HUAWEI AppGallery or Google Play).
2. Can you please list the names of the applications where the Olymp Trade advertising appears?
3. Is it only the Olymp Trade advertising that appears on your device? Or have you encountered other similar promotional notifications as well?
If possible, take a screenshot of the advertising next time it emerges.
Best regards, Olymp Trade team.
Hello, dear!
We are incredibly grateful for your assistance. Your detailed replies truly help us to identify the causes. For now, the screenshot is not required. Please, keep it, may request it in the future if the issue remains. Kindly share your GAID (Google Advertising ID) with us. The steps on how to find the GAID can be different depending on the device. You need to open the Settings application, then find and access the “Google” section and select the "Ads" option. You will find your GAID on this page. This section can also be called “Your advertising ID”. Please, let us know if have any further questions.
Best regards, Olymp Trade team.
We are incredibly grateful for your assistance. Your detailed replies truly help us to identify the causes. For now, the screenshot is not required. Please, keep it, may request it in the future if the issue remains. Kindly share your GAID (Google Advertising ID) with us. The steps on how to find the GAID can be different depending on the device. You need to open the Settings application, then find and access the “Google” section and select the "Ads" option. You will find your GAID on this page. This section can also be called “Your advertising ID”. Please, let us know if have any further questions.
Best regards, Olymp Trade team.
Hello, dear!
Thank you for providing us all the data required for a proper investigation. We have passed this information to a related team. As soon as we get any updates, we will let you know. Your cooperation is much appreciated.
Best regards, Olymp Trade team.
Thank you for providing us all the data required for a proper investigation. We have passed this information to a related team. As soon as we get any updates, we will let you know. Your cooperation is much appreciated.
Best regards, Olymp Trade team.
Hello, dear Ikram.02
Thank you for informing us. We understand your feelings. Unfortunately, our specialists did not manage to find any data on your GAID (Google Advertiser Identification). Please, contact the manufacturer of your device as there can be malware that launches the advertising pop-ups. We have such an assumption because you have mentioned that the advertising appears in Telegram. Also, there is another advertising that leads to a third-party trading platform. The manufacturer should inform you of the actions that need to be taken to remove the malware.
Best regards, Olymp Trade team.
Thank you for informing us. We understand your feelings. Unfortunately, our specialists did not manage to find any data on your GAID (Google Advertiser Identification). Please, contact the manufacturer of your device as there can be malware that launches the advertising pop-ups. We have such an assumption because you have mentioned that the advertising appears in Telegram. Also, there is another advertising that leads to a third-party trading platform. The manufacturer should inform you of the actions that need to be taken to remove the malware.
Best regards, Olymp Trade team.
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Thank you for notifying us about the advertisement issue. We have contacted the related team and passed the information. Rest assured that your request will be investigated thoroughly. Can you please give us more details? Where did you encounter the advertisement? Which device are you using? It will help us to locate the precise source of the advertisement.
Best regards, Olymp Trade team.
It's encounter in between my any running app, sometimes in my lectures, sometimes in my game so that whole screen cover by advertisement and my lectures get disturbed and sometimes I have to reconnect again. This happens many much times in a day.
I am using ANDROID DEVICE (Huawei Y9).
Sort it out as soon as possible.
Thank you