[Resolved] One Assist — without permission charged 1399 from one assist-reg

Hbk110

from Nazareth, Tamil Nadu

Address:

Mumbai City, Maharashtra

Without my knowledge one assist charges 1399/- from my icici bank credit card. It is criminal activities are done by one assist

Sir/Madam, I have purchased Credit card from ICICI Bank on 10.08.2018. In 18.08.2018 i have received message from One assist for your Credit card account debited 1, 399/- by one assist. Without my permission One assist Charged 1399/- from my Credit card account after that i have called One assist Complaint Number for Cancellation of My insurance policy and refund the amount there is no response from one assist Kindly Cancel the policy and refund the amount One assist Relationship Number : 5106397. The one assist team says arranging Call 2 days before still now no response from one assist

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Sep 22, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

OneAssist Consumer Solutions Customer Care's response Dear Haribaskaran,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3475707.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist