One97 Communications — amount deducted from paytm violet

Website:Paytm payment gateway

I have recharged my metro card by paytm violet by paytm payment gateway on 11 jan 2018. I have made a payment by citi bank credit card but amount was also deducted from my paytm violet.
I am chasing with paytm team since last 14 days but there is no revert. I have sent him my card statement also.
Citi bank credit card statement payment reference no is [protected].
Find below payment sms which i have received from citi bank.
Rs.500.00 was spent on your citi credit card ending 4386xxxxxxxx0175 on 11-jan-18 at paytm.com/electricit. Your available credit limit now is rs. 52, 057.16. Update your aadhaar number on your credit card by logging in to citibank online or citi mobile. To know more, visit http://citi.asia/INaadhaarseeding
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    One97 Communications Phone
    +91 22 2613 3197 (Mumbai)
    +91 12 0477 0770 HQ
    +91 33 4000 5197 (Kolkata)
    One97 Communications Address
    B 121, Sector 5, Noida, Uttar Pradesh, India - 201301
    View all One97 Communications contact information