One97 Communications — Complaining about transaction

I have make the account on Paytm on 8 December 2016 I have transferred Rs. 5000 from my Punjab national bank account to Paytm account than I transferred Rs. 10 to my different friends that was successful and they also sent me that amount that was also successful... than on 10 December 2016 I transferred that Rs. 5000 from Paytm account to my Pnb account ...paytm has sent me confirmation message that "We have refunded Rs 5000 to your PNB bank for your Order ID [protected] on Paytm. Your bank could take upto 7 working days to credit the amount to your account. Please contact your bank for any queries..." but till today i.e 20 December 2016 no amount is being transferred to my pnb account plzz send me that amount as soon as possible to account and send me the confirmation message