One97 Communications — delivered defective product

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

I recently ordered godrej safes from paytm or one97 communications via online - order id [protected] on 10th april 2018 and they delivered a defective product on 13th april 2018 since door was not able open with default passcode though on screen it says opened and raised a return request immediately on same day initially they took my request but latter on rejected saying "return request validation did not pass" but trust me nobody accepted the return product or inspected the product but how can they say return product validation did not pass saying its was either tampered or all accessories were not returned or price tags were not returned. Latter in the evening when i addressed via email & paytm app to customer care they say they cannot help me or talk to me or cannot reveal any details or accept return as i'm being flagged in their system and finally saying do not try to communicate. Also seller is not reachable.

Finally i reached the godrej customer care as it was on the product and they resolved the issue with some nominal charges along with demo and product installation saying its an very old stock and damaged during shipping due to some heavy articles placed on product or carelessness issue. I was grateful.

So i would need an apology from paytm for all the traum that i had to go for 4 days for such an irresponsible email & communication also a refund of my nominal charges that i paid to godrej for getting it fixed.