One97 Communications — payment failed but amount deducted from bank account

I have made payment of rs 4224 to nestaway technologies pvt. Ltd.
On 31st march of 2020 through one97 communication. But my transaction
Is failed and my amount is deducted from my bank account icici.
Still, i did not receive my money back from one97 communication in
My bank account.

Please have a look into this as almost a month is gone, still i did not get my money back

Thanks,
Sarabjot singh