[Resolved]  One97 Communications — refund order issued by irctc but payment not received

Address:

413512

My train was Fully cancelled due to floods.But till date I have not received the refund amount. The ticket was booked through paytm using UPI payment gateway of paytm. I asked IRCTC and they provided me the following data stating that Refund is issued on[protected] and will credit in my account within 6 -7 days. Today is 10 th day but still payment is not credited to my bank account. Now IRCTC told me to contact one97 communications regarding this issue. But unfortunately any of their phone number is not answered/responded by them . The email id shown on www.one97.com is also not replying.
Following are The Refund order details sent to me by IRCTC on email
PNR: [protected]
Transaction Id: [protected]
RFND AMT 2525.0
STATUS - REFUNDED
SETTLEMENTID - [protected]
ACTUAL REFUND DATE - 17-Aug-2019
REMARKS - RDS Refund TopUp
RFND TYPE - Refund for Cancellation
BANK RFND TXN ID - [protected]