[Resolved] OneAssist Consumer Solutions — About mi note 3 insurance by mi protect service request 1648266 | |||||
I took insurance for my mi note 3 known as mi protect by oneassist consumer solutions. I registered my complaint on 14 nov 2016 and kept on calling them again and again since i wasnt getting any response i was just getting false promises that i will recieve a bag n some executive will come n collect it.. After so many calls n mails after 50 days i got a positive response n a guy came n collected my phone. N then many days passed i only called them n asked about the status they said my insurance has been rejected for a silly reason. That i wasnt holding the phone properly, but according to insurance they cover all the type of accidential damage including damage caused due to fell in toilet/bucket or from bike...in both the cases its customers negligience... But they didnt approve my case... I read about oneassist on various forums n sites everywer it was mentioned that its a fake company n they never give claims for anyone... If they give it then they will bill u more than the amount of your phone so they can extract money from you.. Plz dont go for oneassist.. Its a fake company n u will never get any claims rather than burning your blood for follow up. Was this information helpful? | |||||
Apr 11, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Feb 20, 2017 OneAssist Consumer Solutions Customer Care's response Dear Mr Bhatt, Greetings from OneAssist...! We are very sorry to hear about your experience and regret the inconvenience caused to you. I have forwarded your details to our relevant team and they shall get back to you with a reason for rejection of your insurance claim. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
as the damaged occured, I handed over the same to Oneassist with all documents required. They took quite long time to return the phone however, Once returned, found sim tray was missing. Its been a month, I have talked to them over phone, I am having all phone recordings. I have written many emails.
I have sent one final email on 15th February 2017 as 7 days notice to respond back and take action. However No action from OneAssist.
I have also copied IRDA compaint channel. Received a call from MI India representative but nothing after that.
I have prepared papers for filing a case in Consumer court against MI India and OneAssist and also seeking information from Ombudsman if Oneassist is a legal company to sell insurance in india.
Anyone out of you who can provide a piece of advice would be helpful or anyone else who want to come along while suffering the similar issue is most welcome. You may contact me on sonu.[protected]@gmail.com and we shall file several seperate cases against these neglecting companies.
I will keep updated about the progress time to time here for anyone's help or advice.
Regards,
Sonu Kumar