[Resolved] OneAssist Consumer Solutions — activation of one assist card without permission | |||
From my wife icici bank account a number of rs-1899/- got deducted from my debit card to one assist plan. Without my permission. This is an unsolicited charge of my debit card is a criminal act. Transaction date: 25/01/19 Icici debit card no. Xx0461 Oneassist relationship number: 6176945 Amount debited without permission: rs. 1899/- Please deactivate and refund asap Was this information helpful? | |||
Apr 16, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We have forwarded your details to our team and you shall receive a call shortly. We regret for any inconvenience caused to you. Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected We appreciate your patience in the interim. Regards Team OneAssist Verified Support Mar 12, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. As per the telephonic conversation, we have cancelled your plan vide service request No. 4052671. The refund of Rs.949.50/ will be processed within 5 - 7 working days your bank/card account from which the amount has been debited. Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Team OneAssist Verified Support Mar 14, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! As per the Terms & Conditions, you have raised the cancellation request after 30 days hence, you are only entitled to receive half refund amount. To get a complete refund, you need to raise a request within 30 days from the plan activation date. Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected Hope this answers your query. Regards Team OneAssist | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
77%
Complaints
4065
Pending
140
Resolved
3094
+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Post your Comment