[Resolved] OneAssist Consumer Solutions — amount deducted my credit card without permission

sheikhmohamed K

from Attur, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600057

Refund - automatically started one assist services
Dear sir,

I'm using hdfc credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in august 2018

Kindly cancel this plan and request you to refund the amount of rs:1399. Pleases deactivate one assist membership & refund me all the deducted amount. This is unacceptable that you deduct amount on name of one assist mfee without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh mohamed
[protected]

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Sep 20, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 19, 2018

Updated by sheikhmohamed K consumer complaints logo
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Credit CardsOneAssist Consumer Solutions amount deduction my credit card without permission
Oneassist Consumer Solutions — amount deduction my credit card without permission

1 Review
sheikhmohamed K on Aug 19, 2018
Mark as Resolved

Refund - Automatically started one assist services
Dear Sir,

I'm Using HDFC Credit card. I was going through credit card statement and found that without any intimation you have deducted the amount of 1399 from my credit card in August 2018

Kindly cancel this plan and request you to refund the amount of Rs:1399 . Pleases deactivate ONE ASSIST membership & refund me all the deducted amount.This is unacceptable that you deduct amount on name of one assist MFEE without customer's info. If it happens again i will cancel my credit card.
My card number
Hdfc credit card
[protected]
Sheikh Mohamed
[protected]

Verified Support

Aug 20, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist!

We regret the inconveninece caused. Your membership cancellation is under process vide service request number 3467059. Your refund amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

Team OneAssist.

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Comments

vpp co

from Chennai, Tamil Nadu

I was opened salary account in ICICI bank within one month they debit 1500. rs in my account. I don't want this plan its get activated without my permission. so please refund my amount.

mail id: [protected]@gmail.com

Ranjeet Bariya

from Ahmedabad, Gujarat

Last month my payment 2499 deducted
thru one assist but I don't know
why I pay you