[Resolved] OneAssist Consumer Solutions — cancel one assist membership

amit.himalaya1

from Chandigarh, Chandigarh

Address:

160003

Hello there

I received sms from hdfc bank on 3/11/17 that rs-1299/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Name:amit kuanr
Date of incident : 03/11/17
Hdfc credit card no. Xx1859
Mobile no: [protected]
Email : amit. [protected]@gmail.com

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Dec 7, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Nov 04, 2017

Updated by amit.himalaya1 Someone called me from oneassist team and asking my caed detas to refund amount immidiately.Please confirm is it the right process to refund pYment. Amount deducted from my card without my apptival and prior intimation. Now why are yiu asking about my card detals. Kindly refund my amount and cancel my membership with immidiate iffect.
The person who email me and call me whose email Id is [protected]@gmail.com.

Please take action and confirm immidiately

Verified Support

Nov 06, 2017

OneAssist Consumer Solutions Customer Care's response "Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2525701 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)
"