[Resolved] OneAssist Consumer Solutions — cancel one assist service plan

[Resolved] OneAssist Consumer Solutions — cancel one assist service plan

A Azhar Makandar from Kankauli, Maharashtra Dec 6, 2019

Hi all, On 2nd dec 2019, i had called one assist and generate a cancellation request of my plan which started for the next 3 years. I received confirmation email and sms from one assist your request has been received and we will refund your money within 4-5 working days. In that meantime 3-5 december i received a confirmation call from one assist you raise a request to cancel the plan. Do you really want to cancel this plan?? I said yes please cancel. But today i called one assist to know my request status they tell me your request is canceled and this plan cancellation only done by bank end. Then why last time they took my request for cancellation and why one assist didn't inform me about this cancellation? I have just one debit card why i will take this plan i don't want it. I attached received email from one assist please check and revert me as soon as possible. I request you to check my request on high priority and refund my money as soon as possible. Was this information helpful? No (0) Yes (0)
Jan 7, 2020 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Dec 06, 2019 Updated by Azhar Makandar I Request you to send email to bank behalf of me and request my plan asap. Verified Support Dec 06, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We regret any inconvenience caused to you. We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist
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Comments

JoshuaPaul23

from Hyderabad, Telangana

Dec 6, 2019

I've activated oneassist plan last yeat and money of 1899 has been deducted then. Today also money is deducted and i dont want the plan anymore. So i request you to kindly deactivate the plan and refund my money of 1899rs. Waiting for your reply.