[Resolved] OneAssist Consumer Solutions — cancellation of credit card protection plan | |||
Dear sir/ madam In the past i have tried many times to terminate my oneassist protection plan, The amount was deducted without my knowledge. That time i was told that 45 days prior to expiration of my plan i will receive an email for continuation of the plan, which i have not received so far. Infact i have not received any mail from one assist so far. My plan should not get auto renewal without my concent. This should not happen again in future, or else i will be forced to make a complaint to consumer complaint and also to ceo of icici bank. Please deactivate this plan before 24 april which the expiry date of my plan, i don't wish to continue with protection plan. Name. Anant prasad Mobile. [protected] One assist relation no. 4230916 Membership id. [protected] Email. Anant[protected]@gmail.com Was this information helpful? | |||
Apr 12, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 OneAssist Consumer Solutions Customer Care's response Dear Anant, Greetings from OneAssist!!! We regret for the inconvenience caused to you. As per our records, we can see that your cancellation request is already been processed vide a Service Request number 4047475 on 10th March, 2019. We have also arranged a call for you to inform you about the refund details. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist Verified Support Mar 11, 2019 OneAssist Consumer Solutions Customer Care's response Dear Anant, Greetings from OneAssist!!! We regret for the inconvenience caused to you. Please be informed that your cancellation request is already been processed vide a Service Request number 4047475 on 10th March, 2019. A As per the telephonic conversation, please send us the call recording of the fraud call that you had received. This will help us to investigate the matter further. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Team OneAssist | |||
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