[Resolved] OneAssist Consumer Solutions — cancellation of one assist membership

amaranathgorantla

from Hyderabad, Telangana

Address:

Guntur, Andhra Pradesh, 522601

I received sms from hdfc bank on[protected] that rs-1899/- deducted from my credit card to one assist plan without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. I want my money back.

Please deactivate and refund my money asap

Name: amaranath gorantla
Date of incident : 22/11/2017
Hdfc credit card ending 0627
Email : amaranath. [protected]@gmail.com
Oneassist relationship number : 633321

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Dec 28, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Amaranath,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2599740 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.