OneAssist Consumer Solutions — Claim status is not known and one assist still now don't process claim from insurer

Address: 603202

Hi,

I have applied for the mobile claim on 23/06/2017.
While taking the insurance policy the company website promised to provide the stand-by handset during the repairing period. But when i applied for claim they didn't provide the stand by handset. My claim status is not known and oneassist still now didn't process claim from insurer. Customer care told wait for 48 hrs for updating. Now i'm counting one week. Still now no response
My claim id is 2090770.

I don't have any other number and phone. If you are contacting me only through mail. Because of you didn't give standby headset. I'm not expecting from airtel and oneassist.

Regards,
Rajkumar r