[Resolved] OneAssist Consumer Solutions — complaint about wrong product sold

Clavin Fernandis

from Mumbai, Maharashtra

Address:

560076

Hi team,
I had purchased my phone (Samsung s10 plus) from samsung smart cafe on march 6th of 2019 and i had taken mobile insurance plan on march 7th 2019.

On 10th of august, i met with an accident and the phone was damaged completely. Hence, i claimed for the insurance but a guy from insurance informed that other plan has been activated and cannot be claimed.

The plan which they activated is for "1 year hdfc bank ew pro plan for otg between 70001 and 100000" when we had clearly informed them it is for mobile protection.

I have also attached the necessary documents for your information. Please check and revert back at the earliest.

I hope this provides a clear picture of what i am going through for claiming my insurance from one assist.

Please look into this asap and feel free to write back to me if you need any further information.

+6 photos

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Jan 7, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

OneAssist Consumer Solutions Customer Care's response Dear Renita,

Greetings from OneAssist...!

We are sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly for the same.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

We appreciate your patience in the interim.

Regards

Team OneAssist