[Resolved] OneAssist Consumer Solutions — deactivate and refund amount to my hdfc credit card

Dinakaran A

from Chennai, Tamil Nadu

Address:	Madurai, Tamil Nadu, 625014
Website:	oneassist.in

Hello oneassist team

I received sms from hdfc bank at 31 oct 2018 that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I don't even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. And who the hell are you to care about me.. I want my money back. Don't dare again to do this. Without permission tooking amount from my card is illegal. Till now i dont know and get any update and detail about one assist. Please must deactivate it. And revert the amount to my account. I will raise the complaints in rbi web too.

Note :
3 years i paid this kit. But till now i didn't get single voucher about it and registration process related thing. Kindly and must be deactivate and re-credit the amount my account.

Please deactivate and refund my money asap
Name: dinakaran a
Date of incident : 31/10/2018
Hdfc credit card no. Xx8723
Mobile no: [protected]
Email : [protected]@gmail.com

Details
31/10/2018 one assist mfee 1899.00 dr

Without my knowledge amount took. No deactivate details. Customer care portal also not responding for it. I was worried for it.

I make an complaints into rbi complaint portal too.

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Dec 13, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

OneAssist Consumer Solutions Customer Care's response Dear Dinakaran,

Greetings from OneAssist,

As requested by you we have initiated the cancellation process vide service request number 3703800. Your refund amount 1899/- will be credited in your account within 5 to 7 working days.

Thank you,

Regards,

Sophia,

Team OneAssist.