[Resolved] OneAssist Consumer Solutions — debit amount without my permission

anilkumar5192

from Vadodara, Gujarat

Address:

Vadodara, Gujarat, 390019

Hi,

I am Anil Kumar

I was tricked into getting the one plus assist membership by axis bank,
I had never confirmed about the service.. Still i got deduction of 1899. Rs in my november statement oneassist that ₹1899.00 has been debited from my axis debit card. How can anyone debit money from my card without my permission. I haven't heard of this company before. Please do return my money. This is illegal, mind it.
This is a criminal activity.. I want to reversed the deduction made by one assist and refund my each and every penny.. Or else i will raise this issue towards consumer forum..
Deactivate and refund my money asap.

One assist relationship no. 3133377

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Jan 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Anil,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2591129.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist