[Resolved] OneAssist Consumer Solutions — deducted money from my bank account without my permission

nimopanda

from Thanjavur, Tamil Nadu

Address:	OneAssist Consumer Solutions Pvt. Ltd. 3rd Floor, Fleet House, Next to Marol Naka Metro Station, Marol Naka, Andheri Kurla Road Mumbai 400059, 400059
Website:	oneassist.in

I received call from icici bank that rs-1899/- deducted from my icici bank account to one assist plan. Without my permission.. I also got a welcome message from one assist team (10.12.19, 7:45pm). I don't even know the company and this kind charging of my account and use of my bank account by the company is really a criminal act.

Please deactivate and refund my money asap
Accout num *377
Date of incident : 10:30am. 6 dec 2019
Oneassist relationship number : 9507112

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Jan 19, 2020

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

OneAssist Consumer Solutions Customer Care's response Dear Kaliyammal,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist