[Resolved] OneAssist Consumer Solutions — Deduction of annual fee without prior notification

PArthi55

from Delhi, Delhi

Address:	600005
Website:	www.oneassist.in

Hello there

I received sms from hdfc bank today that rs-1799/- deducted from my credit card to one assist plan. Without my permission. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated. This kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: parthibhan s
Date of incident : 07/06/2017
Hdfc credit card no. Xx7517
Mobile no: [protected]
Email : [protected]@gmail.com
Oneassist relationship number : 1044515

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Jul 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

OneAssist Consumer Solutions Customer Care's response Dear Parthiban,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No. 2057786 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)