[Resolved] OneAssist Consumer Solutions — enhanced wa privilege single plan

mdafzal.dkl

from Port Blair, Andaman and Nicobar Islands

Address:	Dhenkanal, Odisha, 759001
Website:	www.oneassist.in

My oneassist plan is auto activated. I am not interested in this plan and want my money back that is charged from my hdfc credit card.
My plan is enhanced wa privilege single plan and i have been charged rs. 1899/- for it.

Kindly refund it soon as it was charged without any consent.

Relationship no. : 3139990
Plan name: enhanced wa privilege single plan
Name : mohammed afzal

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Jan 6, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mohammed,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2624737 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

Verified Support

Dec 06, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2624737 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Dec 23, 2017

Updated by mdafzal.dkl It's more than 7 days now. The money was deducted on 23rd November, 2017 and I complained on 05th December, 2017. I haven't received any refund yet.

Dec 23, 2017

Updated by mdafzal.dkl Kindly update me on the matter soon.