[Resolved]  OneAssist Consumer Solutions — Even after 3 months after filing claim for mobile device they still don't have any final date

Address:	Ludhiana, Punjab, 141001
Website:	oneassist.in

Email - bhavesh. [protected]@gmail.com
One assist claim no. - sr#1409218
I bought new mi redmi note 3 on 7th april, 2016 from mi official indian website and with that they provided mi protect (handled by this fraud/scam/fake company oneassist)
One fine day that was 6th june, 2016, my device screen got damaged after it got slipped from my hand. to my satisfaction, i knew i had insurance covered i. e mi protect (handled by this fraud/scam/fake company oneassist).

So i filed the claim from their website and filled all the required info and done all the steps required by this fraud/scam/fake company oneassist.

After all the hassle (that is another story/complaint), my device was picked up around 18th june, 2016 and around 24th-25th june, i paid the 5% amount (around rs 300) required by this fake company. finally their process claim moved forward and i got the date for my device to be repaired by 18th july. so waited for around a month and hoping that i will get the device maximum by 20th july, 2016. i got no update from them on 18th -19th july so i called them and they gave me new date that by 27th july, my device will be repaired. again same story then new date 6th august, again same story then new date 10th, same new date 24th august. so i emailed this fake company (my 29th-30th emails since this whole claim process is started) image attached and called them and they give me as usual new date. this email is their standard response when you ask for new date.
Its like automatic system which just increments the date and says its subject to availability of service parts.

I have explained my story and all this mental torture for just rs 10k device.
Please tell me what is the use of their so called insurance if its gonna take 3 months (or may be more as i dont have any real update from them). my 3 months warranty is already gone due to their exceptional services.in what world it takes 2 month to avail the service parts. this is no less than scam and such companies can only exist in india where companies can do whatever hell they want. i am just surprised mi has partnered with such company.

Please tell me if we can take any real action against these scammers.