OneAssist Consumer Solutions — fraud - no reply in my matter and closing the complaint without proper explanation | |||||
I have purchased an insurance plan for my mobile one plus 5 from this company at the time of purchase. On 11th november i accidentally lost my phone in terms of slept from pocket while driving the moter-bike. I did all the procedure as required fir, lodging a complain with the co. And sending all the required documents but they rejected my claim stating "loss or damage to the device under mysterious circumstances / disappearance or unexplained reasons". I am unable to understand what else reason does these guys need, this is crystal clear that the loss occurred accidentally while driving bike and it slept from my pocket. So over telephone they asked me to reply to this matter stating the reason again and they will consider the matter again and reply me back. But more than 15 days passed and still no reply has been received from them in this matter. If they cannot give me the claim then why are they taking such premium charges from us and making us assure that our devices are secured and safe. This is not the case only with me, above i can see hell lot of people complaining about this fraud company making a big fool out of people. I cannot get it how irda is allowing such companies to run. If i would have know about these all in advance i would have never done any kind of insurance. Many people asked me not to do any kind of insurance for mobile as they are all fraud i wish i would have listen to them. Irda must do some thing to protect the interest of customers other wise what's the need of insurance and such organisations. Now i want to know how can i reach to irda or consumer court against this company and i will make sure such companies pay a huge amount of penalties for fooling people, taking people's hard earned money and more over making fun out of people. Thanks & regards, Harsh sarda Passion. [protected]@gmail.com One assist complain no.: 2543945 Was this information helpful? | |||||
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OneAssist Consumer Solutions customer support has been notified about the posted complaint. | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Greetings from OneAssist...!
We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2606801 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)