OneAssist Consumer Solutions — fraudulent calls

I Received SMS from HDFC bank that rs-1399/- has been deducted from my credit card towards one assist plan on September 10 without my permission. I also got a mail from one assist team for the same. I don't even know the company and this kind o[censored]nsolicited charging of my credit card.

I called the customer care where you really have a bad service where the rep was not listening to what I'm saying and the guys keep speaking about the benefits.

I want a refund of 1399 but response the response I get from the customer care person is "we can cancel the plan but we can't confirm the refund".

Later on September 12, The following happened with One Assist :

I received calls only to convince me to take the plan which I'm not willing to accept.

All I'm been offered is a discount of 300 RS and to continue with the plan.

One Assist threatens me stating that they have a verbal recording of me accepting the offer but they never send me the recording to my mail ID.

The customer support is completely running on Bad faith which isn't the way to go.

They keep explaining me that "9000 SBI Bank customers faced fraudulent activities this year and our insurance will save you from these kinds of activities".

September 13

A representative from One Assist called me and told me he's from the cancellation team and he's ready to process my refund. Contradictory to the previous communication, the rep told me "I" signed a form with HDFC to activate the scheme and that's why I got One assist activated(which I did not do).

In a moment, he said he's fine to refund me the complete 1399 rupees and he needs my details.

He wanted my Credit card details including the 16 digits, expiry date/year and the CVV.

He forced me to provide this information even though I said that this information is more than enough to make a transaction and I'm not willing to provide it.

He kept insisting that this is open information and providing the information is the only way to refund the money.

After my denial to provide the information, he said he's escalating this case to his manager and he'll call me in some time and for the best part he never called back.

I also verified that the number I got the call from is the same number that's displayed on the One Assist website.

Now I'm starting to wonder what this company actually does to save the people from fraud or ...?