[Resolved]  OneAssist Consumer Solutions — i don't, wanna renew my plan please deactivate my plan

Address:Lucknow, Uttar Pradesh, 226004

I had got email from one assist
Saying my wallet asist membership will get auto renewed in 15 days
Which i don, t want.
So please deactivate my membership as soon as possible
Last i had also requested their call centre to deactivate my membership but still it is active
Name - nitin kumar dwivedi

My email id - nitin. [protected]@gmail.com
Mobile no. [protected]
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Dec 7, 2018
Complaint marked as Resolved 
OneAssist Consumer Solutions customer support has been notified about the posted complaint.
Nov 03, 2018
Updated by NTN DVD
Today 3/11/2018
I got an message from icici bank saying
Dear customer renewal of policy WA POWER SINGLE RS 1399 for CPP /oneassist has been regd vide SR[protected] on 03 nov 18
It will be completed in 1 wag day

I don, t want to renew this plan please deactivate it CPP/oneassist have authority to auto deduct my balance from bank account without my permission

Verified Support
Nov 05, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Nitin,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2013698. Please be assured your plan will not be renewed and the charges will not be deducted from your account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
Verified Support
Nov 05, 2018
OneAssist Consumer Solutions Customer Care's response
Dear Nitin,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 3697446. Please be assured your plan will not be renewed and the charges will not be deducted from your account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
Nov 05, 2018
Updated by NTN DVD
Dear one assist as per ur response u r telling me that no charges will be deducted

But u guys are so smart u already deducted 1399 rs from my accounts for renewal

Well done

So what u say about this
Transaction descriptions
Transaction I'd - SB49880
WPP SR[protected]
Date 3nov2018

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