[Resolved]  OneAssist Consumer Solutions — insurance about my mi phone redmi note 4

Dec 06, 2017

Updated by Bhupprad Hello sir,
I have bought a MI Redmi Note 4 4gb 64gb in the month of July 2017 along with your oneassist insurance of rs. 749.00. at the time of purchase it was mentioned that my insurance policy is activated and as per the policy you are liable to insure my Mobile Phone against damage for one year, on 26th of November 17 my phone got Damaged while I was out of station for medical emergency. After coming back on 1st December 17 I reported the above issue to MI and they advised to contact One Assist, to resolve this issue. now after submitting all the relevant documents to your help desk and i got a mail and call regarding my issue that it cannot be resolved as damaged report needs to be reported within 48 hours, if i was aware of this 48 hours clause I would have acted within 48 hours but since I responded Honestly and exact date of damage instead of faking the incident on same day. phone having IMEI No. [protected] was Physical damaged on 26/11/2017
intimation of the loss was given to One Assist on [protected]
I hope you will look into this matter and resolve my problem as soon as possible.

Regards

Bhupendra Prasad
Gangtok- East Sikkim
[protected]

Relationship No: 2346670