[Resolved]  OneAssist Consumer Solutions — Mobile Phone repair claim vide service request no- 6474151 for damage to my Samsung N960 FDS

Dear Sir/Madam,
I have been offered commercial settlement against the claim but following need to be addressed first:
01. Why I have not received the details regarding what spare part needs to be changed in my device? Also is it so rare that the said Samsung authorized center could not arrange it during last full month whereas the Samsung authorized service centers in my vicinity (Nagpur & Bhandara) are ready to order any spare part from Samsung and repair the device with in 10-12 days?
02. Has oneassist, the authorized service centre and airtel secure team taken the issue of spare with Samsung? Has Samsung reverted back regarding the probable availability of the spare part? if not then why? if yes I would like to see the Samsung reply and take up the issue with Samsung on my own.

If clarification is not given on above, Its but natural for me to feel that someone is not understanding its customer's misery.