[Resolved] OneAssist Consumer Solutions — Mobile protection plan | |||||
I have purchased your plan along with my mobile mi5 as mi protect. On may 22 my handset got physically damaged. On that day itself i called your toll free number and asked them to file claim. They told me to upload handset photos and documents. I have submitted all the documents. There was query regarding one document. Which i submitted on 27th may 2017. I have been asked to send on email id aniruddha. [protected]@oneassist.in which i did promptly. Now its more than 10 days, there is no response from your side. I have send couple of reminders to your customer care i. E. [protected]@oneassist.in but there is no response. My claim request no. Is 2008104 Membership id: [protected] Name sandeep gurav Email: [protected]@rediffmail.com Was this information helpful? | |||||
Aug 1, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Jun 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sandeep, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Sagar Team OneAssist Verified Support Jun 09, 2017 OneAssist Consumer Solutions Customer Care's response Dear Sandeep, Greetings from OneAssist..! The status was shared over the call by our team. We hope your query was addressed. Regards Sagar Team OneAssist | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Contact No: [protected]
Place: Puducherry
Greetings from OneAssist...!
As per your request, we have cancelled your plan vide service request No. 2055284 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)