[Resolved] OneAssist Consumer Solutions — money is been debited from my credit card without my consent | |
I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 11/10/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing. Please deactivate and refund my money asap Date of incident : 11/10/2017 Hdfc credit card no. Xx6789 Was this information helpful? | |
Nov 13, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 13, 2017 OneAssist Consumer Solutions Customer Care's response Dear Tejas, Greetings from OneAssist..! We deeply regret for the inconvenience caused to you & appreciate your patience. We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Brijesh Team OneAssist. | |
 3 Comments | |
Comments
Hi Sir,
I took insurance from One Assist insurance company as it was having tie up with Mi India. The insurance is still active and it is valid till 21st December 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there I have filed a claim for repair it.
But as part of One Assist cheating, the company is saying that the IMEI number is changed as part of service I did from the MI customer service center. But I was not aware the mother board was changed by service center guys for a simple headphone jack issue.
So they are rejecting the claim.
As the claim got rejected I asked for a refund of my money. For that also they are not ready. So, One assist clearly cheating customers by rejecting claim and ignoring refund of money.
So sir, please force these guys to either repair my handset or refund my money. I am running behind this for a long time.
- Date of incident/claim 28th September 2017
* I talked to the Customer executive "Sabiha Qureshi" and she is simply saying that "She can't do anything". I asked for an escalation matrix as well. They are not allowing that as well.
I am adding all the relevant document with this. Please help. this is the last hope for me.
Registered mobile number is [protected]
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I took insurance from One Assist insurance company as it was having tie up with Mi India. The insurance is still active and it is valid till 21st December 2017. As my mobile phone was accidentally doped down and physically damaged and water intrusion also there I have filed a claim for repair it.
But as part of One Assist cheating, the company is saying that the IMEI number is changed as part of service I did from the MI customer service center. But I was not aware the mother board was changed by service center guys for a simple headphone jack issue.
So they are rejecting the claim.
As the claim got rejected I asked for a refund of my money. For that also they are not ready. So, One assist clearly cheating customers by rejecting claim and ignoring refund of money.
So sir, please force these guys to either repair my handset or refund my money. I am running behind this for a long time.
- Date of incident/claim 28th September 2017
* I talked to the Customer executive "Sabiha Qureshi" and she is simply saying that "She can't do anything". I asked for an escalation matrix as well. They are not allowing that as well.
I am adding all the relevant document with this. Please help. this is the last hope for me.
Registered mobile number is [protected]
Is there any update on this ? Seems like no one is looking into this issue. very sad.
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a reason that the I serviced the device in warranty. Please take necessary action against the company as they are cheating customers.
Greetings from OneAssist..!
We deeply regret for the inconvenience caused to you & appreciate your patience.
We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Brijesh
Team OneAssist.