OneAssist Consumer Solutions — my details are not available in your system hence unable to claim

Address:	Thane, Maharashtra, 421301
Website:	www.mi.com/in

Hi team,

This is the mail regarding claim procedure of my newly purchased
Redmi note 5 pro mobile.
On 5th june 2018 when i left the train/ local and start to walk peoples in front of me pushed me and my mobile got dropped on the ground due to that.
The mobile display got broken accidentally and bent slightly. But it is in working condition though the glass has been broken completely.
Please find the attached images for the same.
Hence i tried to claim for this but no one is responding
Properly. I am totally frustrated with your poor services.

I have purchased this mobile on 29th jun 2018. Following are my registered details on the mi website/ account:

Invoice no.: 2158888
Order no.:
[protected]
Mobile : [protected]
Email: [protected]@gmail.com

I have complained about the same on your customer service number on 5th jun 2018. Mr. Akshay, one of your executive
Told me to call in the one assist.
I had called to them but said that they don't have my mobile number or email id through which they can fetch my details. Even though i have provided my registered mobile no. [protected] and email id: [protected]@gmail.com, he did not get my information in their system.
I had a word with another customer executive from mi, he told me that he has registered my
Complaint and escalated to senior executives and also told me to wait for 48 hrs. To get contacted by them.
I had wait for 3 working days but no one had called me. No message or a service/ ticket number has been provided to me.
On the monday 9th june i had a word with mi protect/ one assist thy had again told me the same reason and also
Told me there is no other way to claim my accidental damage.
So again i called your customer service and mr vishal, one of your executive had talked with the one assist executive mr. Rajesh through the conference call made by me.
But the same reason had been given to mr. Vishal and me.
So mr. Vishal said me that i have to wit for 24 hrs and your executive will callback me within 24 hrs and will provide the proper resolution.

But no one dare to call me! I got frustrated with such things as this has been happened for two times.

I had purchased the mobile form your authorized https://buy.mi.com/ website only and also purchased the
Mi protect. But your mi protect / one assist partner are not providing any resolution to me. It is been a week that my mobile details are not yet registered on your mi protect partner or in your system as well.
I am
Literally irritated with such services by both of you guys.

Please resolve my issue asap
Or
Send your authorized person and take away your product and refund my amount asap.

I am no more interested to call you regularly or to take a followup with your useless service executives.

I have my important work too. I don't want to waste my time with your useless
Services.

Note: you can track my attached audios and damaged mobile pictures through this link: https://drive.google.com/open?id=1pbxhppL0BwVgHAG3m1XV88zxM9b0nnP1

https://drive.google.com/folderview?id=1YYJUfC2TU29VcLW2FRKvZhRJD2IQS7tB
And
Attached invoices for the same.

Regards,
Atish kamble
[protected] /
[protected]