[Resolved]  OneAssist Consumer Solutions — my mobile insurance

Address:	Gwalior, Madhya Pradesh, 474001
Website:	One Assist

While buying the insurance on 6th december 2017 from one assist i was promised a few benefits that i am not getting now when i am claiming the insurance. Also the company representative misinformed me a few things just to let me buy the insurance.
Now again when i raised the claim request for my damaged phone they submitted the form my claim request and after submitting the form they are telling me that my claim will get rejected due to their policy.
When i asked them to cancel the claim request they asked me to drop a mail regarding the same and it'll get cancelled in within 48 hours which didn't happened and it's been 3 days already.
Then my phone got damaged again so i asked them if i can raise a new claim request for my new damage even if my first request is open, they said that yes i can file a new claim request and when i called the customer care for filing a new claim request they said that i can't raise a new one until the first one is closed.
I went on google to search for the reviews on the services of one assist and i got to see that everyone is disappointed for their fraud. They are bluffing with their customers and fooling them and looting their money in the name of insurance.
They don't provide the claim by saying it's their policy, change their policy anytime, change their plans in the middle and don't inform their customer and then deny taking any responsibility and keep saying sorry and they can't do anything.
My one assist membership id: [protected]
Name: bhavesh singh dogra
Registered number: [protected]
Amount i paid for my insurance: rs 1300/- approx.
My handset covered under insurance: mi redmi note 4 black
My claim request number: 3765035
My registered mail id: [protected]@gmail.com
The complaint mail id they have provided: [protected]@oneassist.in
I request you to please take an appropriate action to stop their fraud.