[Resolved]  OneAssist Consumer Solutions — Not claiming the phone complaint

Address:	Faridabad, Haryana, 121001
Website:	www.oneassist.in

I bought a Xiaomi Redmi 3s Prime from mi.com with the one assist insurance.

After a few months later my phone got damaged and fell into the water . I filed for the insurance claim. My service request number is 2020196 .

They picked up my phone for repairing process after submitting all id's and photos of phone and me.
Now they are saying that your insurance could not be claimed due to your willful activity.

they sent me an email :

""""""""""""""

Dear Kundan Singh

With reference to your Service Request number 2020196, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
THE SUBJECT CLAIM IS NOT ADMISSIBLE UNDER EXCLUSION 10 - Loss or damage caused by wilful negligence (No proper care of handset has been taken by insured to safeguard the property).

We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.

We will soon deliver your unrepaired handset to you.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]

Warm Regards,

Team OneAssist

""""""""""""""

that is the Email and also I have a call recording in which the company support assistant said me that, because of your willful activity your insurance could not be claimed. Also I requested to prefer my call to their senior executive. They put my call on hold for just 1 minute and said all our senior executive are busy now, we can't connect your call to them.

It's a common thing that, no one can damage his own phone with his willful activity. Even when he already knows that, if he has phone insurance although he will have to give the file charge of minimum 500inr on phone insurance claiming.

We take insurance of phone so that if we face any problem in our phone then that insurance can help him. Now they are refusing.

Please help

Name : Kundan Singh
Email : [protected]@gmail.com
Service Request Number : 2020196