[Resolved] OneAssist Consumer Solutions — Not received my mobile after i submitted it for claim

ajain1234

Address:	Mumbai City, Maharashtra, 411027
Website:	www.oneassist.in

I purchased the oneassist mobile insurance along with my mobile. It covered damages and expenses for my samsung galaxy e5 mobile
My phone fell of my hand and the screen got damaged, and on the same day i raised a claim request with one assist and submitted the phone in january 2016. They picked up the phone from my place and after a month asked me to pay rs. 305 as processing fees. Ever since i've been calling them for various reasons but i have not got my mobile back. When they take the claim, they take damaged mobile and never return it back.

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May 13, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Aug 24, 2016

Updated by ajain1234 My email id is [protected]@gmail.com

Verified Support

Aug 25, 2016

OneAssist Consumer Solutions Customer Care's response Dear Ajain,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are working on your case and we will keep you posted on any development in your case. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]

Regards,
Team OneAssist

Sep 09, 2016

Updated by ajain1234 It is 15 days and i have not got any response. Can you reply anything ?