[Resolved] OneAssist Consumer Solutions — one assist & airtel secure fraudulent - received an unrepaired handset | |||||
Hi, This is waseem, my moble samsung s6 edge plus accidentally got damaged in the month of june'17. I have claimed airtel secure to repair my mobile as it got damaged. Raised a complaint on 7th july 2017, they came to pick my mobile on 30th aug'17 and today (7th september) i received my unrepaired mobile as is. There is no update on the status why it was unrepaired and also when i spoke to the oneassist customer care they told me that to check with airtel. Airtel asked me to check with oneassist. I have been paying the airtel secure subscription from may onwards thinking that if something happens to my mobile i can get it repaired through airtel secure. Finally it turned out to be a prank played by airtel secure and oneassist. I need an explanation why my mobile was delivered unrepaired. Why the insurance company rejected my claim. Was this information helpful? | |||||
Oct 9, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Sep 08, 2017 OneAssist Consumer Solutions Customer Care's response Dear Waseem, Greetings from OneAssist...! We deeply regret for the inconvenience caused to you. We understand your concern and would like to inform you that your Claim has been rejected by the Insurance company basis on the description given by you. The company felt that the damage happened would have been avoided if you would have been a little careful while keeping the phone on the table. As the incident happened is not due to any accidental force the claim got declined. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards, Deepali Team OneAssist | |||||
 3 Comments | |||||
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Oneassist Consumer Solutions — fraud purchase
Today without my permission amt debited from my hdfc dedit card sum of amt rs.1799/-. Plz deactivate one assist plan and return my amt to my bank account.S.Ashokraj
Card no. *****3323
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
We deeply regret for the inconvenience caused to you.
As per your request, we have cancelled your plan vide service request No. 2312109.
The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards,
Deepali
Team OneAssist