[Resolved] OneAssist Consumer Solutions — One assist auto debit Rs.1299 from my credit card please refund me | |||||
I am a Kotak Mahindra bank credit card holder. The one assist has auto debited Rs 1299 as on 09.05.2017 from my credit card without my authorisation. This is a completely fraudulent company. I don't want to continue this service. Request you to please cancel the service & refund the amount on my credit card. I also want to say that why any bank shares the credit card information to any fraud company. If they are sharing any information, they should be responsible. OneAssit Relationship number: 2051889. Was this information helpful? | |||||
Jun 12, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 11, 2017 OneAssist Consumer Solutions Customer Care's response Dear Akhileshwar, Greetings from OneAssist...! As per your request, we have cancelled your plan vide service request No. 1976626 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |||||
 3 Comments | |||||
Comments
Hi! Akhileshwar! Trust your issues have been addressed. ^Pradeep
Hi I am N.Deborah Sony. I hold HDFC credit card. I received email from oneassist on April 1st stating that my membership is expired. Today I received a message stating that my oneassist has auto renewed and your team has auto debited Rs.2999 from my credit card without my approval. I did not opt for any auto renewal plan. I also did not receive any email, text or a single call from oneassist stating that the amount is going to auto debited. Iam 8 months pregnant and not working anymore. I do not want any membership plans from oneassist. Kindly refund my amount . My registered no is [protected]. Email I'd is debo.[protected]@gmail.com. I called one assist customer care and they provided request no as 3134432. She was not sure if my complete money would be refunded . Please process this at the earliest and refund the complete money That has been auto debited from my credit card !! Awaiting response.
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This is Sreeerag VP. I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX8908 and I dont want this membership so cancel the membership and refund the same;
Relation ship number for one assit is 613249
Greetings from OneAssist...!
As per your request, we have cancelled your plan vide service request No. 1976663 & the refund will get processed in 7 working days.
Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.
Regards
Sagar
(Team OneAssist)