[Resolved] OneAssist Consumer Solutions — one assist deactivate one assist plan

A Aziz Shaikh

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra
Website:	www.oneassist.in

I received email and sms from hdfc bank that fee amount 1, 399 has been deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Please deactivate and refund my money asap

Date of incident : may 15, 2018
Registered mobile no : [protected]
Email : [protected]@gmail.com
Hdfc credit card no. Xxxx5471
Oneassist membership id :[protected]

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Jul 3, 2018

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

May 31, 2018

Updated by A Aziz Shaikh [protected]

Verified Support

May 31, 2018

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3220163 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist