[Resolved] OneAssist Consumer Solutions — product fees for "one assist mfee" charged without consent | |
Hi, I am an HDFC Bank Customer with Cust. Id:[protected] and Name: Prakash Gupta. On 10/10/2019 my Credit Card was debited with Rs. 1399 without my consent. Even I never opted for the product and didn't receive any phone calls or messages for the confirmation of the same. The Credit Card last four-digit is 0348. Please deactivate the service and refund the amount debited to my credit card asap. Was this information helpful? | |
Nov 15, 2019 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 OneAssist Consumer Solutions Customer Care's response Dear Customer, Greetings from OneAssist!!! We regret any inconvenience caused to you. We are unable to locate your account using the bank customer id. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund. Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query. Looking forward to hear from you. Regards Team OneAssist | |
2 Comments | |
Comments
An amount of Rs 1899 was deducted from my ICICI Account on 3rd October 2019under transaction detail Si oneast.This is a fradulent act as I am not aware of any such plan and have not activated any such plan.
I want deactivation of the plan and refund of my money as soon as possible.
Relationship number 1380730
I want deactivation of the plan and refund of my money as soon as possible.
Relationship number 1380730
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
Please deactivate my one assist plan
Already my money was debited credit card please refund my money,