[Resolved]  OneAssist Consumer Solutions — redmi phone insurance

Hello friends,

Please beware of purchasing things from mi. I had purchase redmi note 5 (4 gb, 64 gb) on 27th of april 2018. I had purchase mi protect with same and paid 799.00 inr for that. I got mail also from one assist (I think insurance company collaborate with mi) that mi protection plan is activated.

Now as simple i contact them today (26th of september) when my phone gets accidental damage. They are replying to me that your policy is already cancelled because of some issue. And we can't help you with anything for that. And you paid only. 499 inr for policy.

They are saying that we called you in the first week of june for confirmation but your phone was not reachable. (After that they didn't give the effort to call back for the single time or drop a mail for same) so we cancel your policy. What a silly excuse.

Ok they cancel my policy but they didn't care that now the policy is cancelled so they have to give my 799.00 inr back.

Guys, please learn something from mi and one assist that how to full people. I am educated and know much things then also these people treat like this, just think there are millions o[censored]neducated peoples in this country, and from that millions, thousands of people might get such policy and loss their money because of no reason.

I think this is only the main profit of mi and one assist.

I attached invoice copy (Originally got from mi) and snap of one assist email for more reference. I have call recording of one assist also. I can send that to that how they give excuse and don't really care to give service after getting payment.