[Resolved]  OneAssist Consumer Solutions — Rejection of claim on wrong ground and wrong commitments by customer executive

Address:	Mumbai City, Maharashtra, 400058
Website:	www.oneassist.in

My customer ID is 1960158.
I have taken an Motorolla G4plus Mobile phone from amazon on 19th April, 2017 along with i have also bought the insurance plan of your company. Invoice of both have attached for your perusal.

Since i was out of station, my brother kartik somani have put the claim on my behalf and made all formalities as required for same but the claim was rejected by your company on the ground of being Kartik Somani is minor.

Neither Kartik Somani is the legal owner of Mobile Phone nor insurance plan as invoice of both is attached to prove the legal ownership of the phone.So, rejecting the claim on ground of Kartik Somani is minor is totally void-ab-inito.

I have also made a call to customer care number on 16, May 2017, where the your executive have an ensured a call from his manager on this issue within 48 hour which even i have not received.I am very disappointed with services and commitment level from your end. Giving a false and wrong commitment to customer is totally not acceptable.

Thereafter i again make a call for same for which they again commit a call from manager, not received yet again. Even i dropped the mail for same issue for which also i have not received the same.

This is probably my last step reach you. Thereafter i will definitely opt for all the possible legal action towards such a fake commitments.

Best Regards
CA Vivek Somani