[Resolved] OneAssist Consumer Solutions — Unauthorized deduction fraud (One assist) | |||||
Hello, I am a hdfc bank credit card holder the bank has auto debited rs 1299 from my credit card number ending with 7247 without my concern on date:12/05/2017. I did't get any alert or otp next day when i checked my credit card unpaid amount i saw this company name one assist (Rel no:[protected] debited 1299 for some stupid wallet assist i dont want any services from this company. First i called hdfc customer care for register my complaint they immediately gave me this number[protected] for deactivating the service. I had a conversation with the customer executive he was not listening to me and keep giving me discount to take the service after a long conversation he agreed to deactivate and credit the amount back but after that i didn't get any complaint number or any such type of mail which clarify that it will be deactivated and amount will be credited. Kindly investigate into the matter and credit the amount asap and please try not to do this type of things. It will break the trust with the bank. Regards Arun chandren [protected] Arun. [protected]@gmail.com Was this information helpful? | |||||
Jun 18, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 15, 2017 OneAssist Consumer Solutions Customer Care's response Dear Arun, Greetings from OneAssist...! As per your request, we have cancelled your plan vide service request No. 1986271 & the refund will get processed in 7 working days. Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected]. Regards Sagar (Team OneAssist) | |||||
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+91 80 8033 3333 [Customer Service]
+91 22 4298 3000 [Corp Office]
707-708-709, Acme Plaza, Andheri – Kurla Road, Andheri (E), Mumbai, Maharashtra, India - 400059
I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. But now one assist deducted rs. 650 as cancellation charges of my policy. What the hell is this cancellation charges for a policy which i was never interested to opt for. I need refund of these cancellation charges too. My policy number was 1751330.
I request all those who are suffering like me to unite and take actions against this fraud company. I have lodged a complaint at consumer affairs online both against HDFC and One Assist and looking the same from all those who are suffering like me.